Questions & Answers

Q: QuestionHi, We just bought this with a navy blue panel for the bottom drawer. In reading the specs, it says the panels are not included. Does that mean the upper panels need to be purchased, too, or is the white glass already installed? thanks.

Asked 3 years ago by Jon.

• A:Answer Nothing comes with it. We had the same question. U get to buy and pick the panel color u want for the top and bottom. An additional $275 to the purchase. Blk monitor door included

  Answered 3 years ago by Armando

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Q: QuestionAre the glass panels shatter proof and safe for international shipping

Asked 6 months ago by Anonymous.

• A:Answer Good day, The glass panels for this refrigerator model are very durable. For more information about international shipping of the glass panels, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 6 months ago by Samsung

  
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Q: QuestionHow do you turn this fridge on

Asked 8 months ago by Rica.

• A:Answer Simply plugging it in the outlet turns it on

  Answered 6 months ago by MadisonMVerified Purchase

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Q: QuestionIs the smart panel the same size as the 4 door option? Or is it smaller?

Asked 10 months ago by Ash.

• A:Answer Hi Ash, No, 3 door top panel has the dimensions 17 5/8" (W) x 42 1/8" (H) x 3/4" (D) while 4 door top panels have the dimensions of 17 5/8" (W) x 35 1/2" (H) x 3/4" (D). ^Rodel

  Answered 10 months ago by Samsung

  
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Q: QuestionDoes anyone know if this model have the LG linear compressor? I know some Samsung refrigerator use it but I’m not sure if the Bespoke models use them.

Asked 1 year ago by McKulit.

• A:Answer Greetings McKulit, No, this fridge model uses an RF54M7151ANE01 compressor. Have a great day. -John

  Answered 1 year ago by Samsung

  
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Q: QuestionDo I need to have a Samsung phone in order to fully access the features of this refrigerator? Would a Google Pixel work just as well? Thank you!

Asked 1 year ago by Tina.

• A:Answer Our Apple iPhones work well with this, so I would assume that any phone would work.

  Answered 1 year ago by GaryMasonVerified Purchase

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Q: QuestionDoes this refrigerator come with a factory warranty?? If so, how long is it? Samsung - BESPOKE 30 cu. ft 3-Door French Door Smart Refrigerator with Family Hub - Gray Glass

Asked 2 years ago by FactoryWarranty.

• A:Answer This is the warranty that it comes with: Five (5) years Parts and Labor on sealed Refrigeration system only* Ten (10) years Part and Five (5) years Labor on Digital Inverter Compressor (*Compressor, evaporator, condenser, drier, connecting tubing)

  Answered 1 year ago by GaryMasonVerified Purchase

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Q: QuestionWhen will this be back in stock? Hopefully soon…

Asked 2 years ago by CShirley.

• A:Answer Dear Valued BestBuy Client, To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionIs the Family Hub Upgradable?

Asked 2 years ago by Lorenx11.

This question was asked about the related product: Samsung - BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Family Hub - Custom Panel Ready

• A:Answer I do believe that it is, but you'll need a WiFi connection in which to perform any upgrades.

  Answered 1 year ago by GaryMason

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Q: QuestionWill the Q60B Samsung TVs mirror to the Family Hub on this model? Will the 7 series? Is there a full list, since the Samsung site is very vague?

Asked 3 years ago by Buscemi.

This question was asked about the related product: Samsung - BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Family Hub - Custom Panel Ready

• A:Answer Hi AudioNut, We appreciate your question about the compatibility of this Samsung refrigerator model's Family Hub and a Samsung TV. The Samsung TV Q60B will not mirror; however, the Q70B series and above will be able to. I have shared a Samsung link that shows the complete list of compatible and supported Samsung TVs. Screen mirror on Family Hub: https://www.samsung.com/us/support/answer/ANS00049765/ Should you need assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145120181 to help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionHow can I setup the ic maker

Asked 3 years ago by Anonymous.

• A:Answer Go to the apps select the fridge button and the option will be there. You can toggle on/off and when it full it will stop making ice and when it detects its low it co tinue making ice. Be sure to rake your ice forward so you will have space.

  Answered 2 years ago by ringleiderVerified Purchase

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Q: QuestionSo I see that you need to purchase two of the panels separately, if you want them a different color.. do they come with stock doors if you want to purchase it whatever color it comes in regularly ? Or is it just missing the doors completely

Asked 3 years ago by Doorpanels.

• A:Answer The doors come with a single color already. If you want colors other than what the fridge came with, you'll need to purchase those.

  Answered 1 year ago by GaryMason

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Q: QuestionCan you replace the custom color panels after you receive the fridge?

Asked 3 years ago by Sully135.

• A:Answer Yes - easy to do; but, they're not cheap.

  Answered 1 year ago by GaryMason

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Q: QuestionDoes the 8200 Bespoke come with a small door to get water pitcher or do we open the entire refrigerator?

Asked 1 year ago by BeaconHill.

This question was asked about the related product: Samsung - BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Family Hub - Custom Panel Ready

• A:Answer Yes

  Answered 1 year ago by TatianaB

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Q: QuestionCan you write on the glass with a dry erase marker?

Asked 2 years ago by Anonymous.

• A:Answer Yes you can it’s textured like a mirror

  Answered 2 years ago by FranciscoPVerified Purchase

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Q: QuestionWe bought an open box and it is locked with retail mode. Please share the retail mode password so I can unlock it out of retail mode and use the full functionality

Asked 1 year ago by Shahrkhan.

• A:Answer I turned off the demo mode and fridge is cooling as it should be but when I go into settings it needs passwords for it. Some of the features are still blocked even after turning off demo mode.

  Answered 11 months ago by AnonymousVerified Purchase

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