Questions & Answers

Q: QuestionCan the filter be cleaned in the dishwasher?

• A:Answer Yes, the filter of this Samsung 36" BESPOKE Smart Wall Mount Hood can be cleaned in the dishwasher. The product description states that it has a "dishwasher-safe, durable stainless steel filter."

Q: QuestionWhat is the voltage requirement for this hood?

• A:Answer The voltage requirement for the 36" BESPOKE Smart Wall Mount Hood by Samsung is 120 volts. This information can be found in the product specifications under the "Rated Voltage" section.

Q: QuestionHow powerful is the ventilation on this wall mount hood?

• A:Answer The ventilation on this Samsung 36" BESPOKE Smart Wall Mount Hood is powerful, with a ventilation capability of up to 630 cubic feet per minute (CFM). It can be pre-programmed to operate at 390 CFM.

Q: QuestionHow deep is this hood?

• A:Answer The depth of the 36" BESPOKE Smart Wall Mount Hood by Samsung is 19 11/16 inches.

Q: QuestionHow loud is this hood at its highest fan speed?

• A:Answer The highest fan speed of this hood produces a noise level of 52 dBA, which is equivalent to the sound of a quiet conversation or a soft whisper.

Q: QuestionWhat is the width of this hood?

• A:Answer The width of the 36" BESPOKE Smart Wall Mount Hood by Samsung is 35 3/8 inches or approximately 3 feet.

Q: QuestionHow tall is this hood?

• A:Answer The height of the 36" BESPOKE Smart Wall Mount Hood by Samsung is 25 7/16 inches. This information can be found in the "Product Dimensions" section of the product specifications.

Q: QuestionCan I monitor and control the hood remotely with my smartphone?

• A:Answer Yes, you can monitor and control the hood remotely with your smartphone using the SmartThings App. The app allows you to turn the hood on and off, adjust the fan speed, and activate timers.

Q: QuestionHow many speed settings does this hood have?

• A:Answer This Samsung 36" BESPOKE Smart Wall Mount Hood features 4 fan speed settings, including 3 step speeds and a booster setting. The fan speed can be easily adjusted using the touch controls on the LED display. This allows for precise control over the ventilation in your kitchen.

Q: QuestionHow high above the cooktop should this hood be installed?

• A:Answer The minimum installation height above the cooktop for the 36" BESPOKE Smart Wall Mount Hood by Samsung is 27 inches.

Q: QuestionWhich voice assistants are compatible with this hood?

• A:Answer The Samsung 36" BESPOKE Smart Wall Mount Hood is compatible with the following voice assistants: Samsung Bixby, Amazon Alexa, and Google Assistant. You can use these voice assistants to control the hood by voice, such as turning it on and off, activating timers, or changing settings.

Q: QuestionHow much does this hood weigh?

• A:Answer The weight of the 36" BESPOKE Smart Wall Mount Hood by Samsung is 35.7 pounds.

Q: QuestionIs it possible to conceal the metal rectangle or exhaust with a cabinet?

Asked 3 months ago by GilbertKitchen.

• A:Answer Hi there, Yes, the hood can be concealed with a cabinet or furniture. ^Rodel

  Answered 3 months ago by Samsung

  
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Q: QuestionIf I use the pre-programmed 390 cfm, can you confirm that it will not exceed that setting? By code, I can only have up to 400 cfm without a makeup air unit, so I want to make sure it will only go up to 390 cfm

Asked 1 year ago by hskim.

Q: QuestionI keep seeing the product height is about 25". Does the duct cover measure even longer in length? Does this work with a 10 foot ceiling WITHOUT the hood extension kit?

Asked 1 year ago by radd1.

• A:Answer Hi there, Yes, the hood's height is 25 2/16 inches. Please check pages 7 to 10 of the user manual to get the exact required clearance for the hood and for each type of vent. https://downloadcenter.samsung.com/content/UM/202308/20230807144909885/DG68-01416C-02_IB_FULL_NK30CB600W12AA_EN_MES_CFR_230530.pdf Should you need support in the future, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1146684314), and it will help our team pull up your information. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionWill this work with a 10 foot ceiling height? What length duct cover is included?

Asked 1 year ago by donf.

• A:Answer Hi there, Yes, this range hood can work with a 10-foot ceiling height. The length of the duct cover is 21 7/8" or 55.5 cm each. Please see "Mounting Height" on page 6 and "Installation Requirements" on pages 7-10 of the user's manual. Manual https://downloadcenter.samsung.com/content/UM/202308/20230807144909885/DG68-01416C-02_IB_FULL_NK30CB600W12AA_EN_MES_CFR_230530.pdf Have a great day. ^Aloe

  Answered 1 year ago by Samsung

  
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Q: QuestionCan the chimney be wall mounted behind cabinet doors if the space from the hood to the cooktop meets industry standards?

Asked 2 years ago by Tamara.