Questions & Answers

Q: QuestionCan you provide more details about the LED bar light and its role in illuminating the cooktop?

• A:Answer The LED bar light in the 36" BESPOKE Smart Wall Mount Hood by Samsung plays a crucial role in illuminating the cooktop area. It provides bright and focused lighting directly onto the cooking surface, enhancing visibility and making it easier to monitor food while cooking. This feature ensures optimal lighting conditions, allowing users to cook with precision and confidence.

Q: QuestionWhat is the purpose of the Smart Energy feature, and how does it help monitor energy consumption?

• A:Answer The Smart Energy feature on the Samsung 36" BESPOKE Smart Wall Mount Hood allows users to monitor their hood's energy consumption daily, weekly, or monthly. This feature provides insights into the hood's energy usage patterns, enabling users to make informed decisions about their energy consumption and potentially reduce energy waste.

Q: QuestionWhat are the advantages of having SmartThings/Wi-Fi connectivity in the hood, and how does it enhance convenience and control?

• A:Answer SmartThings/Wi-Fi connectivity in the hood offers several advantages. It allows users to monitor and control the hood remotely using the SmartThings app on their smartphones. This means they can turn the hood on or off, adjust fan speed, and activate timers from anywhere. Additionally, the hood can automatically turn on when the cooktop burner is powered on, enhancing convenience and saving energy.

Q: QuestionWhat is the minimum installation height required above the cooktop for optimal performance?

• A:Answer The minimum installation height required above the cooktop for optimal performance of the 36" BESPOKE Smart Wall Mount Hood by Samsung is 27 inches. This information is provided in the product specifications section of the context.

Q: QuestionIs it possible to conceal the metal rectangle or exhaust with a cabinet?

Asked 11 months ago by GilbertKitchen.

This question was asked about the related product: Samsung BESPOKE - 35 inches - Convertible - Wall Range Hood - White

• A:Answer Hi there, Yes, the hood can be concealed with a cabinet or furniture. ^Rodel

  Answered 11 months ago by Samsung

  
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Q: QuestionDoes the "gray" mean stainless steel?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung BESPOKE - 35 inches - Convertible - Wall Range Hood - Gray

• A:Answer Yes

  Answered 9 months ago by JKhanVerified Purchase

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Q: QuestionIs this compatible with Range Model:NSG6DG8550SRAA as far as hood/oven connectivity goes? Speaking of Bluetooth, auto-on, wifi, etc.?

Asked 1 year ago by Serebo.

• A:Answer Hi there, No. this hood is not compatible with the range model NSG6DG8550SRAA. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionIf I use the pre-programmed 390 cfm, can you confirm that it will not exceed that setting? By code, I can only have up to 400 cfm without a makeup air unit, so I want to make sure it will only go up to 390 cfm

Asked 2 years ago by hskim.

This question was asked about the related product: Samsung BESPOKE - 35 inches - Convertible - Wall Range Hood - White

Q: QuestionI keep seeing the product height is about 25". Does the duct cover measure even longer in length? Does this work with a 10 foot ceiling WITHOUT the hood extension kit?

Asked 2 years ago by radd1.

This question was asked about the related product: Samsung BESPOKE - 35 inches - Convertible - Wall Range Hood - Bespoke Clean Deep Charcoal

• A:Answer Hi there, Yes, the hood's height is 25 2/16 inches. Please check pages 7 to 10 of the user manual to get the exact required clearance for the hood and for each type of vent. https://downloadcenter.samsung.com/content/UM/202308/20230807144909885/DG68-01416C-02_IB_FULL_NK30CB600W12AA_EN_MES_CFR_230530.pdf Should you need support in the future, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1146684314), and it will help our team pull up your information. ^Rodel

  Answered 2 years ago by Samsung

  
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Q: Questionhow would i order the extension kit and how much is the extension kit? Is it available in the same time frame as the hood?

Asked 2 years ago by john.

This question was asked about the related product: Samsung BESPOKE - 35 inches - Convertible - Wall Range Hood - Gray

• A:Answer Hi John, We can order the extension kit for your hood on the link below. This also includes the price and the expected delivery time. https://www.samsung.com/us/home-appliances/home-appliances-accessories/hoods/bespoke-smart-wall-mount-hood-extension-kit-in-black-stainless-steel-7000-series-nk-ae7000wg-aa/ ^Rodel

  Answered 2 years ago by Samsung

  
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Q: QuestionIs this hood hard wired or plugs into an outlet?

Asked 2 years ago by Wiring.

This question was asked about the related product: Samsung BESPOKE - 35 inches - Convertible - Wall Range Hood - Gray

• A:Answer Hi there, Let us provide you with all the help we can. This hood model should be hard-wired into the electrical lines. You may reach out to any qualified technician or get back to us using the following options for more info about the other electrical requirements: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day! ^Rodel

  Answered 2 years ago by Samsung

  
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Q: QuestionWill this work with a 10 foot ceiling height? What length duct cover is included?

Asked 2 years ago by donf.

This question was asked about the related product: Samsung BESPOKE - 35 inches - Convertible - Wall Range Hood - Bespoke Clean Deep Charcoal

• A:Answer Hi there, Yes, this range hood can work with a 10-foot ceiling height. The length of the duct cover is 21 7/8" or 55.5 cm each. Please see "Mounting Height" on page 6 and "Installation Requirements" on pages 7-10 of the user's manual. Manual https://downloadcenter.samsung.com/content/UM/202308/20230807144909885/DG68-01416C-02_IB_FULL_NK30CB600W12AA_EN_MES_CFR_230530.pdf Have a great day. ^Aloe

  Answered 2 years ago by Samsung

  
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Q: QuestionIs this considered black stainless steel, and will it match with Samsung's other black stainless steel appliances? What is the matching extension kit?

Asked 2 years ago by SlimKitchens.

• A:Answer Hi there, Yes, this is considered the stainless black steel color for this hood and will match most of Samsung's other black stainless steel appliances. The matching extension kit for this model is NK-AE7000WG. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat is the difference between this product and the one with SKU:6529979 besides the price?

Asked 2 years ago by Tamara.

• A:Answer Tamara, Samsung - 36" BESPOKE Smart Wall Mount Hood - Bespoke Clean Deep Charcoal and the SKU 6529979 are the same. For further assistance, you can contact Best Buy to help you further P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. Have a great day. ^Camille

  Answered 2 years ago by Samsung

  
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Q: QuestionCan the chimney be wall mounted behind cabinet doors if the space from the hood to the cooktop meets industry standards?

Asked 2 years ago by Tamara.

This question was asked about the related product: Samsung BESPOKE - 35 inches - Convertible - Wall Range Hood - Bespoke Clean Deep Charcoal

Q: QuestionWhat is the width of the exhaust? I need to know if it'll cover what I need it to.

Asked 3 years ago by exhaust.

This question was asked about the related product: Samsung BESPOKE - 35 inches - Convertible - Wall Range Hood - Gray

• A:Answer Hi There, Let's answer your question! The width measurement of the exhaust vent is 6 inches. Have a great day! ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the maximum ceiling or vent height allowed without the extension kit? I am calculating 8' (36" counter + 18" gap to fan + 42" fan max height) if I use standard sizing.

Asked 2 years ago by John53718.

This question was asked about the related product: Samsung BESPOKE - 35 inches - Convertible - Wall Range Hood - Gray

• A:Answer The maximum height with the extension kit is 71 1/8 inches (180.6 cm), John53718. You can check the link below and see page 4 (General specification) for reference. Installation guide: https://downloadcenter.samsung.com/content/EM/202303/20230330141456762/MANUAL_INSTALL_Range_Hood_DG68-01500A-01_EN_MES_CFR_230220.pdf Have a great day, -Ernest-

  Answered 2 years ago by Samsung

  
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