Questions & Answers

Q: QuestionHow many ovens does the range have?

• A:Answer This Samsung range has a double oven.

Q: QuestionWhat type of oven cleaning method is used in the upper oven?

• A:Answer The upper oven uses a self-cleaning method with high heat.

Q: QuestionWhat is the total maximum BTU rating of the range?

• A:Answer The total maximum BTU rating of the range is 63,500.

Q: QuestionCan the range be converted to use propane?

• A:Answer This range can be converted to use propane as it is propane (LP) convertible.

Q: QuestionAre the burners sealed?

• A:Answer The range has sealed burners.

Q: QuestionCan this range be freestanding? Does it come with side panels, or can you purchase them separately?

Asked 2 months ago by LauraGM.

• A:Answer Hello there, Thank you for asking. Let's get the details you need. No, this range is designed to be a slide-in range that slides between cabinets for a built-in look, typically featuring front-mounted controls. If you prefer to get a freestanding range, here is a link to a list of freestanding ranges. Freestanding gas range https://www.samsung.com/us/home-appliances/ranges/all-ranges/?shop=Buy+Online&range_design=Freestanding&fuel_type=Gas Have a great day. ^Camille

  Answered 2 months ago by Samsung

  
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Q: Questionyou said “to use Air Fry, the oven must be in Single Oven mode - not just the top section”, did you mean I have to remove the divider and use the entire big oven just for Air fry? Can I just turn on the top but not the lower oven for air fry only?

Asked 4 months ago by Jen.

• A:Answer Hi Jen, Yes, for optimal results when using air fry mode, the oven should be in single mode, which requires removing the partition to create a single large oven. Thank you and have a great day! -Ricardo

  Answered 4 months ago by Samsung

  
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Q: QuestionCan air fry mode be done just in the top oven section?

Asked 5 months ago by Kay.

• A:Answer Hi Kay, No, Air Fry mode (as well as Air Sous Vide, Bread Proof, Dehydrate, and Keep Warm) is only available when the oven is in Single Oven mode. These modes are not available when using the Twin Oven mode, which splits the oven into upper and lower sections. In Twin Oven mode, only Bake, Broil, Convection Bake, and Convection Roast are available. So, to use Air Fry, the oven must be in Single Oven mode — not just the top section. Leo

  Answered 5 months ago by Samsung

  
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Q: QuestionDoes this oven have sabbath mode?

Asked 5 months ago by Harold.

• A:Answer Hi Harold, Yes, this Samsung range model includes Sabbath Mode, which allows for use during the Jewish Sabbath and holidays. Leo

  Answered 5 months ago by Samsung

  
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Q: QuestionThis unit will work fine with a step down transformer 220v to 120v and 60hz ? Thank you.

Asked 6 months ago by Al.

• A:Answer Hi Al, Please see page 7 of the user manual for this range's electrical and grounding safety. https://downloadcenter.samsung.com/content/UM/202504/20250401151243611/O_IB_HTML_NX9100D_NSG6DG8550SRAA_EN.pdf ^Rodel

  Answered 6 months ago by Samsung

  
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Q: QuestionNSG6DG8550SRAA If the listed depth of your range is 28 7/16", does it mean that the back of the range is flush with the back wall? If there is additional space required between the back of the range and the wall, please specify the amount.

Asked 6 months ago by Whitey3D.

• A:Answer Hi there, No, there is no additional space required between the back of the range and the wall. The depth of 28 7/16" is the total depth of the range with the door handle. Once the door is fully open, the total depth becomes 49 1/4". ^Rodel

  Answered 6 months ago by Samsung

  
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Q: QuestionWith self clean does this oven also have the easy clean surface

Asked 7 months ago by Beck.

• A:Answer Hello Beck, Thank you for reaching out to us. We're glad to assist. Yes, after the self-cleaning cycle is complete, you can easily wipe away any residues inside your oven. Just remember to wipe off any grease and food spills before starting the self-cleaning process. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148958281) so that our team can retrieve your information when you message us. Thank you. -Kimberly

  Answered 6 months ago by Samsung

  
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Q: QuestionDoes a oven has dual heating lower and upper?

Asked 8 months ago by Lana63.

• A:Answer Hi Lana63, Yes, this range model offers dual heating for upper and lower compartments. This feature allows you to cook two different dishes simultaneously at different temperatures using a removable smart divider. Have a great day! Chrystel

  Answered 8 months ago by Samsung

  
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Q: QuestionDo both ovens have convection option or only one? is grill available in both or only one oven?

Asked 9 months ago by NoName.

• A:Answer Hi there, Yes, both ovens have a convection option because they use technology that uses a fan and exhaust system to circulate hot air, while a conventional oven generates heat from the bottom up. We recommend using the center burner of the cooktop for grilling. Have a great day, -Ernest-

  Answered 9 months ago by Samsung

  
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