Questions & Answers

Q: QuestionHow much does the pedestal weigh?

• A:Answer It weighs 47.2 pounds.

Q: QuestionDoes this laundry pedestal have any storage space?

• A:Answer Yes, it has a built-in storage drawer.

Q: QuestionIs this pedestal compatible with all Samsung washers and dryers?

• A:Answer It is only compatible with the Bespoke AI Laundry Combo.

Q: QuestionWhat is the purpose of this laundry pedestal?

• A:Answer This pedestal raises your compatible washer/dryer by over a foot for more convenient loading and unloading.

Q: QuestionDoes the Samsung laundry pedestal come with hardware?

• A:Answer Yes, the necessary hardware is included.

Q: QuestionI clicked on the provided link (https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/bespoke-ai-laundry-combo-pedestal-with-storage-drawer-in-dark-steel-we702nz-us/ ) and was shown that this pedestal is not available.

Asked 1 year ago by Dean.

• A:Answer Dear BestBuy clients, We are glad that you are interested in the Samsung pedestal. Let us assist you. This pedestal is already available in certain areas. To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rainly

  Answered 1 year ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionWill there be more coming? I need this one in black. I prefer to buy it with Best Buy since this is where i bought my machine, and I also have a gift certificate i can use. If not, I will buy elsewhere. Let me know soon - will be installing in 2 weeks.

Asked 3 months ago by Anonymous.

This question was asked about the related product: Samsung - Bespoke AI All-in-One Washer/Dryer Laundry Pedestal with Storage Drawer - Brushed Black

• A:Answer Dear Valued Best Buy Client, To better assist you with the availability of this pedestal model in black, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 3 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you tell me which size and exactly what is a low profile drip pan. I want something that will not take away from the beauty of the machine. I just purchased thank you.

Asked 3 months ago by Dee.

This question was asked about the related product: Samsung - Bespoke AI All-in-One Washer/Dryer Laundry Pedestal with Storage Drawer - Brushed Black

• A:Answer Hello Dee, To better assist you with finding a suitable drip pan for this pedestal model, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 3 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan it plug in to a regular wall outlet, 110v

Asked 3 months ago by Cotton.

• A:Answer Yes

  Answered 3 months ago by RichardBVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you wash a comforter

Asked 5 months ago by Bill.

• A:Answer Our goal is to assist you at any time, Bill. We would like to have a direct conversation with you to assist you with your inquiry.  Please feel free to get back to us via the following options and provide us with the washer's model so we can validate the information you need: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151435190 so our team can pull up your information when you message us. Have a great day. -John

  Answered 4 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionis this portable ?

Asked 5 months ago by Illana.

This question was asked about the related product: Samsung - Bespoke AI All-in-One Washer/Dryer Laundry Pedestal with Storage Drawer - Brushed Black

• A:Answer if you want to move it

  Answered 5 months ago by AKMac

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the pedestal have adjustable legs so that it will be level prior to placing the machine on top?

Asked 6 months ago by Adam.

This question was asked about the related product: Samsung - Bespoke AI All-in-One Washer/Dryer Laundry Pedestal with Storage Drawer - Brushed Black

• A:Answer Yes, the pedestal has an adjustable leg, Adam. Thank you. -Angelica

  Answered 6 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow deep is the is the drawer? Looking for max height of the items that can be stored when the drawer is closed.

Asked 9 months ago by nfoboy.

• A:Answer Greetings, Although the depth of the drawer cannot be precisely measured, the pedestal's overall measurements are 27" x 15" x 30 7/8". Here is a link to the spec sheet; go to page 2 to learn more about the pedestal specifications. Spec sheet. https://image-us.samsung.com/SamsungUS/home/pdf/WE702NZ_Pedestal_V7.pdf Thank you and have a great day! -Ricardo

  Answered 9 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionSamsung - 4.6 Cu. Ft. Washer with Flex Auto Dispense System and 7.6 Cu. Ft. Gas Dryer - Brushed Black Can this unit sit on top. Similar color?

Asked 11 months ago by Anonymous.

• A:Answer Hi there, We are here to provide the information that you need. We would like to speak to you directly to gather additional information and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1149060302), to help our team pull up your information. Have a great day! ^Rodel

  Answered 11 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhen is this going to be available from Best Buy? I can't purchase directly from Samsung since installation isn't an option.

Asked 1 year ago by Will.

• A:Answer Dear Valued BestBuy Client, We strive to assist you anytime, Will. To better assist you, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire which outlet has the stock for the pedestal and discuss options for availing it, as not all retail outlets will be distributed with these pedestals. Have a great day. -John

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhen will this product be available in the US? This is currently here and on the samsung site, but is not available to ship to my zip code.

Asked 1 year ago by figaro1010.

• A:Answer Dear BestBuy clients, Thank you for your inquiry about this Samsung pedestal. We are here to help. Some of the local stores already have this pedestal and we are continuously distributing it to other locations. To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rainly

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this be used with a drip tray? Will I be able to open this storage drawer while the drip tray is installed. you can google "Lowes washer Drip tray" for reference.

Asked 1 year ago by wgarcia.

• A:Answer Hi W Garcia, We are glad to answer your question about this Samsung pedestal model. For front-load washing machines, whether used with or on a pedestal, we recommend a low-profile drip pan. To ensure a proper fit, the pan’s bulge may need to be less than 5/8 inch. The ideal tray dimensions should accommodate 27 inches x 15 inches x 34.4 inches (WxHxD). Leo

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionWhen will this be available. We bought the corresponding washer/dryer combo several months ago and need this pedestal. Thank you.

Asked 1 year ago by Dean.

• A:Answer Hi Dean. It is already available at the link below. https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/bespoke-ai-laundry-combo-pedestal-with-storage-drawer-in-dark-steel-we702nz-us/ Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (3)ReportAnswer this question