Questions & Answers

Q: QuestionWhere is the water filter located?

Asked 3 years ago by IMG.

• A:Answer Hey there IMG. The water filter in this refrigerator is located between the bottom crisper drawers inside the fridge compartment. Thank you for being the best part of Samsung. ^Lo

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes the Family Hub have bluetooth to make and receive calls from the fridge, and if so, does the person you're talking to complain that there's an echo?

Asked 4 years ago by Concern.

• A:Answer Yes, it has Bluetooth to make and receive calls. And no, no issues with an echo.

  Answered 4 years ago by Tld1Verified Purchase

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Q: QuestionTrying to understand abilities of this fridge... Could my daughter send photos of grandkids to be uploaded directly on fridge from another state to our fridge?

Asked 4 years ago by Momma.

• A:Answer Great questions, Momma! While you can absolutely display your grandkids pictures on the refrigerator, you'll need to put the pictures on your phone first. This is because the refrigerator is only able to send and receive information through the SmartThings app on your phone. We also have a dedicated SmartThings team that can help walk you through this process, or answer any other SmartThings related questions. You can reach them directly at 866-813-2404. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionAre the doors lockable with the app?

Asked 4 years ago by KMP.

• A:Answer Hi there KMP! While this model does have a control lock feature that prevents the buttons from being engaged, it does not have door locking mechanism. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan you install others apps?

Asked 4 years ago by Abra.

• A:Answer Yes. There is integration available for other tools including Google, Amazon And others.

  Answered 4 years ago by PeteMVerified Purchase

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Q: QuestionHello, How long is the software warrantied for? I am concerned that the refrigerator will continue to work but the software will stop working or be outdated in just a few years, making it obsolete much sooner than necessary considering the cost.

Asked 4 years ago by kitchenremodler.

• A:Answer I'm so glad you asked, kitchenremodler! I have this link (https://bit.ly/3mp2dVJ) to the full terms and conditions of the manufacturer warranty for this model. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWill a gallon if milk fit in the door

Asked 4 years ago by Milk.

• A:Answer It sure will! According to our specifications (https://bit.ly/3kllo1z) this model has gallon door bins, which are capable of holding a gallon of milk. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionFor installation will the installer remove the doors in order to fit this item inside the kitchen door?

Asked 5 years ago by Professor.

• A:Answer Yes, the fridge comes assembled, but since I had my door off my house they didn’t need too, but the installer said they would take the doors off if need be.

  Answered 4 years ago by PaytonVerified Purchase

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Q: QuestionCan I get this in a "Panel Ready" version?

Asked 5 years ago by Anonymous.

• A:Answer The unit comes with some functionality already installed. Expanding that is at the owner’s choice.

  Answered 4 years ago by PeteMVerified Purchase

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Q: QuestionCan i purchase this item online if is is out of stock in my area?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Samsung - Family Hub 22.2 Cu. Ft. 4-Door French Door Counter-Depth Fingerprint Resistant Refrigerator - Tuscan Stainless Steel

• A:Answer We bought ours (RF22R w/hub) directly from Samsung. So I guess, technically yes. Delivers tomorrow!

  Answered 5 years ago by Nope

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Q: QuestionCan we adjust the temperature of the water coming out of cold water dispenser?

Asked 5 years ago by Anonymous.

• A:Answer No, the water will come out according to the waterline it is hooked up to. ^Lo

  Answered 5 years ago by Samsung

  
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Q: QuestionWill the refrigerator measure out 8 oz for example if water. Or two cups etc?

Asked 4 years ago by A.

• A:Answer Thanks for asking, A! Samsung currently does not have any refrigerators with dispensers that measure the amount of water dispensed. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan you watch live TV on the fridge?

Asked 4 years ago by TV.

• A:Answer Hi TV! The Family Hub can screen mirror supported TVs. This means the refrigerator display will show exactly what is showing on the TV it is connected to. This link (https://bit.ly/3aCpNsB) has more information about the screen mirror feature. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat type of manufacturers warranty comes with purchase?

Asked 5 years ago by Cathy.

• A:Answer Excellent question, Cathy! This link (https://bit.ly/2yQJFcm) will take you to the full terms and conditions of the manufacturer warranty for this refrigerator! ^Jecca

  Answered 5 years ago by Samsung

  
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