Questions & Answers
Your price for this item is $1,799.99
The regular price is $3,599.99
QuestionI don't see any buttons in the middle drawer, can i be both a freezer and fridge? Are the controls on the family hub?
- Answer Hi MP23! Yes, you can set the middle drawer or flex zone as a freezer or fridge using the family hub touchscreen controls. For more information, check out page 57 in the users manual: https://bit.ly/2wjigL3 ^Penny
- Answer you can put x4 /1 gallons of drink in the door.. you must adjust the middle shelf properly... Very easy to do
QuestionIs this the newest model with the improved speaker system? I was told the speaker system was recently improved and wanted to make sure I get the latest version. Is the Stainless Steel fingerprint resistant as well or is only the Black SS fingerprint res?
- Answer Hey RRbutterfly! Yes, this is the 2018 model. Also, both the stainless steel and the black stainless steel fridges are fingerprint resistant. ^Penny
QuestionI am having trouble getting bixby to work. It doesn't work 8 times out of 10. I have reset the refrigerator but it still does not work when I really need it. It says something went wrong let's try again to no avail. How do I keep it working. ugh
- Answer Check your microphone and pump up the volume. Then, click on bixby app and stat talking to bixby and make sure your WiFi is connected . If this didn't work then you need to call the customer support to help you out..
Questionwhat is the depth with doors removed and will delivery men remove them to fit through door???????
- Answer The depth of the fridge without the doors is approx 29 1/2". The guys that delivered our fridge did have to remove the doors to get it into the house. Wasn't a problem, make sure they remove all the packaging and tape, there's a lot of it.
QuestionTried copper and poly tubing, the ice is totally cloudy. Looks like frozen milk and makes drinks taste off. 2 new filters same issue.Anyone else have this issue? Samsung answers/posts link to generic support page, no help. Any solutions?
- Answer We have had the Family hub Refrigerator for 3 months and our water/ice line is totally plastic. Our water source is off the RO purification system and both the water and ice are crystal clear, same as w/our previous refrigerator. It's not the plastic vs. copper tubing or the in situ filters, however check your water at the source....
QuestionI have an iPhone and wonder if I can use the Bixby navigation features with the iPhone. I don't have a Samsung.
- Answer Hi Judy, you will be able to use your iPhone with this fridge by using the Samsung Family Hub App, but not for voice navigation. You will be able to use Bixby voice navigation directly on the Family Hub. Yes, this is a quiet fridge. ^Penny
- Answer Hello Eddy! Yes, the unit comes with the water filter. ^Rafael
- Answer Shelf’s can hold only half gallon bottles. You need to squeeze little to hold one gallon bottles.