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Greetings! We realize that this situation is difficult since the range is used regularly to prepare meals. To help you with this, I am providing the user manual link to guide you on the concern you're having below. Please refer to page 52 of the user manual. https://downloadcenter.samsung.com/content/UM/202103/20210316115610650/NE59J7850WS_AA_DG68-00600A-09_EN-MES-CFR_WEB.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number 1144841239 and it will help our team pull up your information. Leo
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