Questions & Answers

Q: QuestionCompatible with Spectrum Mobile?

Asked 2 years ago by Eurelisse.

• A:Answer No. You can buy an unlocked Galaxy A34 or A54 phone that works with proprietary sim software but not the A15. I checked with them several months ago.

  Answered 2 years ago by passerby2

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Q: QuestionI have my cellphone service with Consumer Cellular. Is this phone compatible with Consumer Cellular?

Asked 2 years ago by Christine.

This question was asked about the related product: Samsung - Galaxy A15 5G 128GB (Unlocked) - Light Blue

• A:Answer Consumer Cellular piggybacks off AT&T and T-Mobile, which ch are GSM networks. The A15 is a GSM phone.

  Answered 2 years ago by Anonymous

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Q: QuestionI am travelling to India soon. Can I buy and use a local sim card and use in India?

Asked 2 years ago by MadanA.

• A:Answer yes sure you can

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionI need to know how many updates I will get with this phone, either OS or Security updates. Years? Months?

Asked 2 years ago by Updates.

• A:Answer According to Samsung (http://tinyurl.com/4n3ty6ew), "Included with up to 4 generations of OS upgrades and 5 years of security updates, your Galaxy A15 stays up-to-date for longer." with the following caveat: "The OS upgrade and security update policies specified above are subject to change."

  Answered 2 years ago by MusicLover

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Q: QuestionHow many physical sim card slots available?

Asked 2 years ago by Lnm.

This question was asked about the related product: Samsung - Galaxy A15 5G 128GB (Unlocked) - Light Blue

• A:Answer Unlike most recent dual SIM phones, some versions of the A15 accept two physical SIM cards and some do not. Dual SIM versions use the Micro SD spot on the back of the SIM card tray so it is not obvious from casual observation. The obvious question is will a dual SIM tray give single a SIM version of the A15 dual SIM capability or is the firmware different. I wish Samsung would answer this question definitively. Samsung is losing sales by not promoting the dual SIM variant.

  Answered 2 years ago by Anonymous

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Q: QuestionWill this phone work on a prepaid Verizon account?

Asked 2 years ago by oleman.

• A:Answer Salutations Oleman, thanks for taking the opportunity to ask us your question about the Samsung Galaxy A15. The advertised unlocked Galaxy A15 is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, MetroPCS, Mint Mobile, Simple Mobile, T-Mobile, Ting Mobile, Ultra Mobile, US Cellular, and Verizon. We recommend reaching out directly to Verizon to ask if this device would be compatible on a prepaid account under their wireless network. Feel free to reach out to Samsung Support if you would like any further assistance. We're always happy to assist you. Thank you for being a dedicated Samsung customer. - Debra

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes this phone have NFC so I can use Google Wallet for Tap2Pay? The information given is not clear about this.

Asked 2 years ago by DonSD92105.

• A:Answer Yes. Previous models have also had NFC and I believe a wallet app (Samsung) is preinstallled.

  Answered 2 years ago by passerby2

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Q: QuestionHow much RAM is on this?

Asked 1 year ago by Dewed.

• A:Answer Thank you for reaching out to us, Dewed. We understand that you are inquiring about the Galaxy A15. This model features 6 GB of memory and 128 GB of storage, with 108.3 GB of available storage. Additionally, it supports external storage through a MicroSD card of up to 1TB. If you have any further questions, please reach out to us at Support. -Kelvin

  Answered 1 year ago by Samsung

  
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Q: QuestionCan this phone be used in Cuba?

Asked 2 years ago by Kico.

This question was asked about the related product: Samsung - Galaxy A15 5G 128GB (Unlocked) - Light Blue

• A:Answer Hi there Kico, thanks for taking the opportunity to ask us your question about the Samsung Galaxy A15. The advertised unlocked Galaxy A15 is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, MetroPCS, Mint Mobile, Simple Mobile, T-Mobile, Ting Mobile, Ultra Mobile, US Cellular, and Verizon. This unlocked device works on the 4G LTE and 5G wireless network. Being that this is an unlocked device, we recommend reaching out directly to the wireless provider of your choice in Cuba to inquire if this device would be compatible on their wireless network. If you have any additional questions for us or if you would like any further assistance, let us know by contacting Samsung Support. Thank you for being a loyal Samsung customer. - Debra

  Answered 2 years ago by Samsung

  
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Q: QuestionIs this phone International Unlock?

Asked 2 years ago by Sergeantc43.

• A:Answer Yes

  Answered 2 years ago by Software1Verified Purchase

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Q: QuestionCan I use SIM cards from two different carriers in the Dual SIM tray? I travel a lot overseas and am looking for a phone that allows me to carry two SIM cards that I can easily select through the Settings Menu (one for U.S. the other for EU countries)

Asked 2 years ago by Phone4Travel.

• A:Answer You may want to look at the midgrade Samsung A54 unlocked international version that is made for just this purpose, is more powerful, faster and sturdier for travel abroad.

  Answered 2 years ago by passerby2

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Q: QuestionIs this compatible with Metro pcs?

Asked 1 year ago by Anonymous.

• A:Answer Greetings, thank you for finding the unobstructed time out of your day to ask us your question about the Samsung Galaxy A15. Yes, the advertised unlocked Galaxy A15 is compatible with Metro by T-Mobile as well as AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Simple Mobile, T-Mobile, Ting Mobile, Ultra Mobile, US Cellular, and Verizon. If you would like any further assistance or if you have any other questions for us, let us know by contacting Samsung Support. Thank you for being a dedicated Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionI have att prepaid 25 dollar a month plan--it offers 5g==will this phone get 5g on att

Asked 2 years ago by jims.

This question was asked about the related product: Samsung - Galaxy A15 5G 128GB (Unlocked) - Light Blue

• A:Answer Probably. I get 5g with my Verizon prepaid account.

  Answered 2 years ago by teteVerified Purchase

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Q: Questionwill this phone work with AT&T go phone

Asked 2 years ago by willy.

This question was asked about the related product: Samsung - Galaxy A15 5G 128GB (Unlocked) - Light Blue

• A:Answer This phone supports all ATT 4G LTE bands. It doesn't support all AT&T 5G bands.

  Answered 2 years ago by Anonymous

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Q: Questionwhat is the warranty

Asked 2 years ago by Frebus.

• A:Answer Hi there Frebus, thanks for taking the available time out of your hectic day to ask us your question about the Samsung Galaxy A15. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you have any additional questions for us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. Thank you for being a faithful Samsung customer. - Debra

  Answered 2 years ago by Samsung

  
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Q: Questionis this phone compatible with TracFone and TracFone's Verizon sim card so i can sue TracFone Verizon sim card in it. because it doesn't say in the info on the phone that it will work for that like i want

Asked 2 years ago by Andy.

• A:Answer Unlocked phones can be used on any carrier service, even tracfone.

  Answered 2 years ago by J3ssVerified Purchase

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Q: QuestionIs the samsung Galaxy A15 5g compatible with consumer cellular?

Asked 2 years ago by LaDonna.

• A:Answer Yes it is

  Answered 1 year ago by KaidenEVerified Purchase

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Q: QuestionIs this model Assurance Wireless compatible and have VoLTE?

Asked 2 years ago by Cliff.

• A:Answer Yes

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionIS this phone compatible with AT&T prepaid?

Asked 2 years ago by Dee.

• A:Answer Hello Dee, thank you for finding the available time out of your lively day to ask us your question about the Samsung Galaxy A15. The advertised unlocked Galaxy A15 is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, MetroPCS, Mint Mobile, Simple Mobile, T-Mobile, Ting Mobile, Ultra Mobile, US Cellular, and Verizon. It works on the 4G LTE and 5G wireless network. We suggest reaching out to AT&T to inquire if this device will be compatible with their prepaid wireless services. If you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being a treasured Samsung customer. - Debra

  Answered 2 years ago by Samsung

  
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