“I got this laptop about a week ago, and I have had an issue called "Kernel-Power Error, Event ID 41." I am using my second unit that I exchanged for yesterday, and the same exact issue is occurring. Is this a software or hardware issue/defect?”
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It’s a power issue. If you replaced the computer and it’s power supply, then it’s the source of power. Plug the computer into a different source off power.
Sorry, there was a problem. Please try again later.I have not experienced this issue with my Samsung laptop. After a quick search online, it appears that it could be a software issue. Please review the following link from Microsoft: https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-event-id-41-restart. Good luck!
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