Questions & Answers

Q: QuestionCan this PC be hooked up to a larger monitor? Don't see HDMI ports.

Asked 3 years ago by Reed.

• A:Answer Not directly. You either use a USB type-C adapter for the monitor or buy a dock-in station. I use a dock-in station and the monitor works fine.

  Answered 3 years ago by EnriqueVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this laptop come with a warranty from the manufacturer? If so, what kind? For how long? What does it cover?

Asked 3 years ago by TechFan.

• A:Answer Yes, one year.

  Answered 3 years ago by Micro222waveVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionInternational warranty will be applicable for this product?

Asked 3 years ago by Durai.

• A:Answer yes

  Answered 3 years ago by 23190250

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it have an HDMI port?

Asked 3 years ago by Anonymous.

• A:Answer No. Needs USB-C to HDMI dongle ($15 and up).

  Answered 3 years ago by Anonymous

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionNew owner of this laptop- on the backside, the middle speaker, there is a soft spot where the metal will dent in with pressure- anyone else have this problem?

Asked 3 years ago by New.

• A:Answer The question is right. I don't have yet this problem but it looks that it may bend/ dent over time or with pressure, which means to learn better ways yo pick, hold, work with this samsung laptop.

  Answered 3 years ago by AnonymousVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it have a camera and what kind

Asked 3 years ago by Zoltan.

• A:Answer Hey Z, the direct quote from Samsungs Site says-Features an Upgraded Full HD Camera with 1080-pixel-wide-angle view thats 2X Clearer than Before. With auto-framing that automatically keeps you in Focus and background effects that remove visual distractions in Your Background!! Hope this Helps. Its a Beautiful Beast! Hope you get one soon!

  Answered 3 years ago by BenW

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: Questionhello there ,hoping you having a good day .please im asking when will it be available again ?thank you

Asked 3 weeks ago by ola.

This question was asked about the related product: Samsung - Galaxy Book2 Pro 360 2-in-1 15.6” AMOLED Touch Screen Laptop - Intel 12th Gen Evo Core i7 - 16GB DDR5 Memory – 1TB SSD - Burgundy

Q: QuestionWhat wattage is the charger block?

Asked 9 months ago by Justin47.

• A:Answer Aloha Justin47, thank you for asking us your question about the Samsung Galaxy Book2 Pro 360. The Galaxy Book2 Pro 360 supports 65W Fast Charging. If you have any other questions, feel free to reach out to Support. Thanks for being a faithful Samsung customer. - Debra

  Answered 9 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I upgrade the 1TB SSD to a larger one? Or is there space to add another internal SSD

Asked 1 year ago by MovieWatcher.

Q: QuestionWhen was released date

Asked 1 year ago by Meaw.

• A:Answer Hi Meaw, thanks for taking the time to ask us your question about the Samsung Galaxy Book2 Pro 360. This device was originally released April 1, 2022. Feel free to reach back out if you have any other questions for us. Thanks for being a cherished Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhy did i receive this device without original packaging?

Asked 1 year ago by OU.

Q: QuestionHow do I stop one drive from sharing my files with another computer?

Asked 1 year ago by Anonymous.

Q: QuestionNot fully charging when turned off overnight. Doesn’t hold charge when in use even when plugged in. I have to shut it down when done so it will charge, but ever time I try to sign on, my password isn’t recognized and I need to reset it.

Asked 1 year ago by Anonymous.

Q: QuestionThe screen went blank like it was dead. Charged it and never comes on. Charge indicator blinks blue on and off when power pushed. Nothing on screen. What to do?

Asked 1 year ago by Denton.

• A:Answer Thanks for reaching out, Denton. If your PC turns on but the screen stays blank, see our guide for specific troubleshooting. You can tell if the PC has powered on by if any lights come on or fans start blowing. If the PC turns on but the battery will not charge, shut down the PC and let it charge with the computer not running. Sometimes Windows can prevent charging. If it still does not charge when the PC is off, visit our Support Center to request service. Make sure the power cord is plugged in properly at both ends. Some cords are in two parts with an adapter in the middle, make sure that connection is secure, too. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please reach out to us at Support. -Kelvin

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes this model have a backlit keyboard?

Asked 2 years ago by timmy.

• A:Answer Hello Timmy, thank you for reaching out to us with your question about the Samsung Galaxy Book2 Pro 360. This device does have a backlit keyboard that will turn on and off with usage to help with the battery life. Thank you for being a Samsung customer. -Elizabeth

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionwhat is the computer weight?

Asked 2 years ago by myrna.

• A:Answer Howdy Myrna, thanks for taking the time out of your day to ask us your question about the Samsung Galaxy Book2 Pro 360. The 15.6" Galaxy Book2 Pro 360 weighs 3.11 lbs. If you think of any other questions for us, please reach out directly to Samsung Support. Thank you for being a devoted Samsung customer. - Debra

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan anyone provide a verified weight?

Asked 2 years ago by dude.

• A:Answer Hi there Dude, thank you for reaching out to us with your question about the Samsung Galaxy Book2 Pro 360. This device weighs 3.06 pounds. Thank you for being a Samsung customer. -Elizabeth

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI would like to know if this computer is original? because many people are selling it used, even though it is used I'm not sure if it's original from the brand or similar

Asked 2 years ago by Camilavicente.

• A:Answer I bought it new a few weeks ago, they had it on sale. I think it’s a 2022 model but it was new in the box.

  Answered 2 years ago by Dchamb11Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhen will this product be restocked? Especially the open-box version

Asked 2 years ago by Anonymous.