Questions & Answers

Q: QuestionI'm finding both 45w and 65w power adapters. (I like to keep a spare in the travel case.) Which is the correct adapter for this machine? Thanks in advance!

Asked 3 years ago by ProperPowerAdapterQuestion.

• A:Answer I would think both butnonly 65w gives best.

  Answered 3 years ago by DeCleanmanVerified Purchase

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Q: QuestionWill charger work in Europe?

Asked 3 years ago by Anonymous.

• A:Answer Only with an adapter for the specific country you're visiting, I think.

  Answered 3 years ago by PeterKVerified Purchase

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Q: QuestionDoes it come with Win 11 Pro, or do you have to purchase an upgrade from MS?

Asked 3 years ago by Timerus.

• A:Answer Youll need to upgrade. Also the McAfee antivirus program expires at the ende of June. If you plan to use a wireless mouse you'll want to buy an adaptor for your usb drive and any other ports you might need as this version only offers usb c ports. Attached a pic of the one i got.

  Answered 3 years ago by MicahVerified Purchase

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Q: QuestionIs the PCIe NVMe drive a gen 3.0 or 4.0 ?

Asked 4 years ago by ELDesperado.

This question was asked about the related product: Samsung - Galaxy Book2 Pro 360 2-in-1 15.6” AMOLED Touch Screen Laptop - Intel 12th Gen Evo Core i7 - 16GB DDR5 Memory – 1TB SSD - Burgundy

Q: QuestionCan an external Hard Drive be used with this computer? I have a 4TB WD SDD (My Passport) that I use for backing up my computers. Wondering if I can use it with this device.

Asked 3 years ago by BaliPHL.

• A:Answer Of course.

  Answered 3 years ago by luislast

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Q: QuestionHi: Which software is included? Word, Excel, Publisher, Power Point ??? Thank you. Ann

Asked 3 years ago by Myrt.

• A:Answer Most PCs have 1-mo. trial MS Office software preinstalled. If not, you can download the trial. Usually, you have to purchase a license separately to keep using it past the 30 days.

  Answered 3 years ago by luislast

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Q: QuestionDoes this laptop come with an extra SSD slot(s) for upgradeable storage?

Asked 3 years ago by Michael.

• A:Answer Yes

  Answered 3 years ago by Elimin8terVerified Purchase

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Q: QuestionWhat is the latency on the DDR5 in this laptop?

Asked 4 years ago by AlmostTheOne.

• A:Answer who cares? ddr5 with a i7 is more then adequate for daily use.... this isnt a high end gaming machine

  Answered 3 years ago by aimologyVerified Purchase

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Q: QuestionIntel had an announcement and they introduced the NEW line of gpu called Arc A350M. They said the first model would be the Samsung Galaxy Book2 pro. But this is listed as the Iris Xe instead of the Arc A350M. which GPU does this model have?

Asked 4 years ago by ChatQuestions.

• A:Answer The laptop I have had the Iris Xe. I think the Arc GPUs will probably be out in a few months.. maybe with the business versions of this laptop?

  Answered 4 years ago by TomCVerified Purchase

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Q: QuestionIs Ram are upgradable to 32gb?

Asked 3 years ago by ken.

• A:Answer yes

  Answered 3 years ago by RakeshVerified Purchase

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Q: QuestionDoes this have a SD card reader? Says media slot but is not clear

Asked 3 years ago by HighPerforamance.

• A:Answer Yes, there is a card slot on the right rear side. It's the wider slot. This slot supports Micro SD, Micro SDXC and Micro SDHC cards

  Answered 3 years ago by Hammer56Verified Purchase

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Q: Questionis the ram on this computer upgradable?

Asked 3 years ago by mars.

• A:Answer You may upgrade storage only, there are two m.2 slots, one 2280 and one 2230 size. Ram and Wifi card are soldered to the board.

  Answered 3 years ago by trashpandaVerified Purchase

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Q: QuestionDoes this support a second NVMe drive like the first gen Galaxy Book?

Asked 4 years ago by Topgun.

This question was asked about the related product: Samsung - Galaxy Book2 Pro 360 15.6" AMOLED Touch Screen Laptop - Intel 12th Gen Core i7 Evo Platform - 16GB Memory - 1TB SSD - Graphite

• A:Answer Yes. One is 2280, the other is 2230.

  Answered 3 years ago by luislast

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Q: QuestionCan the 2 USB Type C Charging Ports be used for data devices / drives, or are they truly only for charging?

Asked 3 years ago by BobInMich.

• A:Answer Someone answered this question saying: "No, Not just charging." But if there are only 2 USB ports, and they are both C-types, it makes no sense that they would only be for charging. Who would pay $1,000-$1,700 for a computer that you can't backup, connect to various devices, etc.?

  Answered 3 years ago by luislast

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