Questions & Answers

Q: QuestionDoes the warranty include loss of unit? Left and right bud with case.

Asked 1 year ago by TamaraB.

• A:Answer Hi TamaraB, thanks for taking the time out of your day to ask us your question about the Samsung Galaxy Buds3 Pro. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer extended warranty options that would cover mechanical breakdown through Theft and Loss Coverage, unlimited drops, and spills. If you have any other questions, please feel free to reach out to Support. Thank you for being a cherished Samsung customer. - Debra

  Answered 11 months ago by Samsung

  
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Q: QuestionIs it made in Vietnam or usa?

Asked 1 year ago by Danny.

• A:Answer Pretty sure china

  Answered 10 months ago by GoodVerified Purchase

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Q: QuestionCan they be used for hearing aids?

Asked 1 year ago by Jdl907.

• A:Answer I would say no but call the store they can definitely help you

  Answered 10 months ago by GoodVerified Purchase

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Q: QuestionDoes it work with iphone?

Asked 1 year ago by Crystal.

• A:Answer Yes!!

  Answered 1 year ago by DominiqueTVerified Purchase

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Q: QuestionHow do I activate TRANSLATION on my earbuds

Asked 1 year ago by Rose.

• A:Answer I didn't see that feature but call customer service or the store they can definitely help you

  Answered 10 months ago by GoodVerified Purchase

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Q: QuestionHow do they fit inside your ear

Asked 1 year ago by Steve.

• A:Answer The fit was a bit uncomfortable and I struggled fitting it in my ear.

  Answered 1 year ago by JuliaEVerified Purchase

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Q: QuestionCan I connect these to my TV?

Asked 1 year ago by Patsy.

This question was asked about the related product: Samsung - Galaxy Buds3 Pro Wireless Earbud Headphones - White

• A:Answer Not unless your TV is run through your Xbox

  Answered 1 year ago by JesseB

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Q: QuestionCan these be used interchangeably between an Apple ipad and a Google Pixel phone?

Asked 1 year ago by eleanor.

• A:Answer Yes

  Answered 1 year ago by MichaelSVerified Purchase

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Q: Questioni have small/narrow ear canals which aftermarket tips shall i go with for these? foam tips or silicone?

Asked 1 year ago by Niko.

• A:Answer I recommend silicone

  Answered 1 year ago by LaadGunnerVerified Purchase

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Q: QuestionAre these Ai ?

Asked 1 year ago by beesley.

• A:Answer yes if you use the interpeter tool you will be able to translate in real time

  Answered 1 year ago by MohamedE

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Q: QuestionIt is mention in the specification under Controls "Call, Mute, Track selection, Voice assistant, Volume" However is there a Mute / Un-Mute feature while we are on call. I have tried and unable to find any solution for this?

Asked 1 year ago by SyedahmedZ.

This question was asked about the related product: Samsung - Galaxy Buds3 Pro Wireless Earbud Headphones - White

• A:Answer I turned off touch controls because every time I touched them the call disconnected. I have to use the buttons on screen during calls.

  Answered 1 year ago by CassVerified Purchase

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Q: QuestionDoes the case for the Samsung 3 pro earbuds charge wirelessly when placed on a Samsung charge pad or do they have to be plugged in?

Asked 1 year ago by sam3.

This question was asked about the related product: Samsung - Galaxy Buds3 Pro Wireless Earbud Headphones - White

• A:Answer Thanks for reaching out with your question. We see that you reached out regarding the Galaxy Buds3 Pro. Your Galaxy buds can be charged wirelessly using a charging pad or Wireless PowerShare. If you have any further questions, please reach out to us at Support. -Kelvin

  Answered 1 year ago by Samsung

  
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Q: Questionwhat features work with s10e phone? is it worth getting these

Asked 7 months ago by sally.

• A:Answer These have been my favorite ear buds and I have tried a lot of them.. They should work with that phone and once you upgrade then they should work with that phone as long as it is an android..

  Answered 5 months ago by DarinVerified Purchase

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Q: QuestionHow can I get a new left side earbud that I lost ?

Asked 9 months ago by Cora.

• A:Answer Use your "Samsung things" app to find it next time ..... it's too late to find the single earbud you lost now, since it will be out of charge, but the app will locate the L and R earbuds separately if you know how to use it.

  Answered 7 months ago by MarkVerified Purchase

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Q: QuestionIt is Dolby Atmos capable?

Asked 11 months ago by Feribachy.

• A:Answer Yes

  Answered 11 months ago by LuisGVerified Purchase

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Q: QuestionCan i trade my Samsung Buds FE for the Samsung Buds3 Pro

Asked 1 year ago by EAGL.

• A:Answer Yes

  Answered 1 year ago by MichaelSVerified Purchase

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Q: QuestionAre these compatible with flip5?

Asked 1 year ago by GenaA.

• A:Answer Yes, these are compatible with the flip 5

  Answered 1 year ago by ScottBVerified Purchase

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Q: QuestionWhy are these not waterproofed?

Asked 1 year ago by Horse.

• A:Answer I think i read they were "sweat proof" but not "waterproof"

  Answered 1 year ago by FelixLighterVerified Purchase

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Q: QuestionDoes anyone know when the pros will be back in stock?

Asked 1 year ago by Jacob.

• A:Answer As of August 23rd, yes.

  Answered 1 year ago by EntropicBoyVerified Purchase

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