“is this unlocked? i see it is from the at&t provider. will i be able to use this phone in another country with a sim card from a provider in my country?”
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No, please do not buy from best buy if you want it unlocked during your lifetime. Here is my experience: Hi, I purchased this device last December when it was featured on sale on bestbuy. I paid full price for the device. I expected to be able to unlock the device and use it on travel to other countries, and also any carrier I chose within USA. This made it essential that I should be able to unlock the device. First of all, buying from bestbuy and asking them to help with unlock is useless as they only say "contact AT&T" we can't do anything. I contacted them several times, and each time they repeated the same thing. So, I contacted AT&T. AT&T now has a policy that allows you to unlock your device provided it has been purchased in full. Or you can be a customer for 60 days and then unlock. First, I contacted them to unlock outright as I had paid the full price upfront. I was passed through various customer agents and finally told it couldn't be done. Then I pointed them to their own webpage which clearly stated it could be done. Now, they said ok, and took all my tablet information, including my IMEI number. I was told I would receive an email indicating what happens. Two days later I got an e-mail saying the device could not be unlocked as they did not have the "IMEI" in their database. I do not understand how this can be as the device is AT&T, the device on opening displays AT&T logo. I contacted customer service again, and they said they could do nothing, and I should contact Samsung for unlock code. So I contacted Samsung. After much back and forth, Samsung said that they had the device registered in their database, and that AT&T should provide me unlock code. Contacted At&T again, again no unlock code. Same story, the IMEI is not registered in their database. During all of this back and forth between companies, 14 days had passed, and I could no longer return/exchange my tablet. Finally, I became a AT&T customer, and waited 2 months. Apparently, they can provide service on my tablet, give 4G access, but the IMEI of my tablet is still "unregistered" in their database. Now I have given up..... I only wanted to have a tablet that would make my life easier and be fun to use. Now its nothing more than a 700 bucks of useless device which I cannot use (I bought it mainly for travel, and without data, its pretty useless) The tablet is good overall, from whatever I have managed to use of it, but I would recommend buying it directly from the provider. Because when you buy from bestbuy, nobody wants to take any responsibility, and you are on your own. I am extremely disappointed in the customer service both of bestbuy and AT&T.I would never be purchasing/ getting services from either in future.
Sorry, there was a problem. Please try again later.you can request the unlock code from att using there website
Sorry, there was a problem. Please try again later.No, this device is locket to the AT&T network.
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