Questions & Answers

Q: Questionis it open for international gsm???

Asked 4 years ago by Anonymous.

• A:Answer Hi There! Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy S21 Ultra 5G (Unlocked) has an International GSM. Yes, an International GSM and unlocked phone work on multiple networks, and make sure that you have a compatible SIM card (Nano size SIM card). SIM cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144292077 Have a great day. Melardo

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionwhat carrier will the phone be placed with? i am a t-mobile customer now, can i stay at tmobile customer

Asked 4 years ago by dee.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Black

• A:Answer I am a sprint member but we get tmobile perks because of the "merg" So when i got the phone at best buy i had a couple of options but i chose Navy blue phone because it looks really good and is an exclusive phone to best buy WITHOUT having to change my carrier or plans...

  Answered 4 years ago by ForeignmetalVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this work with cricket?

Asked 4 years ago by Axel.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Black

• A:Answer Hello, Axel. Although this Galaxy S21 Ultra 5G is unlocked, we would suggest contacting the carrier to ensure their services can be added. Thank you for asking this question. ^Kayla

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the speed of the processor?

Asked 4 years ago by neige.

• A:Answer 12 or 16 gigs of RAM depending on the phone.

  Answered 3 years ago by edtv

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is included in new phone like charger,headphones ext

Asked 4 years ago by Anonymous.

• A:Answer This is a great question! The Galaxy S21 Ultra 5G only comes with a USB-C charger. Thank you for taking the time to ask this question. ^Kayla

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhy selling high-end phones with lower storage capacity (128gb)? Looks like forcing customers to buy third-party SD cards!

Asked 4 years ago by Rahman.

• A:Answer The S21 doesn't have microsd storage option.

  Answered 4 years ago by kanehi

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill my sim card work in the s21 ultra

Asked 4 years ago by Nat.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Black

• A:Answer Depends on what carrier you are using but just take it to your carrier and they should give you a new sim card.

  Answered 4 years ago by XEERAXVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this phone support a hot spot

Asked 4 years ago by Deb.

• A:Answer Hi Deb, Thank you for reaching out and taking an interest in knowing if the Galaxy S21 Ultra supports a mobile hotspot. The device has a mobile hotspot that uses your data plan to create a Wi-Fi network that multiple devices can use. For more information, kindly visit the user manual on Pages 122-123: https://downloadcenter.samsung.com/content/UM/202201/20220126084714819/SAM_G991_G996_G998_EN_UM_OS12_121721_FINAL_AC.pdf Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144302936 Thank you for choosing Samsung. Have a great day! ^Chrystel

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this a dual sim smartphone Thank you for your answer

Asked 4 years ago by Guy.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Black

• A:Answer No

  Answered 4 years ago by MikeD

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have Tmoble this is the phone I want but in 512gb is this available to buy one time purchase then put on my plan I'm on with my friend. Also how much is a charger & pen for this phone ?

Asked 4 years ago by Nando.

• A:Answer If you purchase an unlocked version, like I did, you can definitely add it to your t-mobile plan. The charger box cost me no more than 12.99 on Amazon. However I dont know about the pen.

  Answered 4 years ago by Juano

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHello, this cell phone is suitable for example operators in Brazil and which link to buy the charger that matches the cell phone

Asked 4 years ago by Will.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Silver

• A:Answer Type C charger

  Answered 4 years ago by Ashley

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow do I get voicemails on this phone?

Asked 4 years ago by OB94.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Silver

• A:Answer Go to the phone like you are going to dial a number and hold down the "1" (one) key. It will take you to vm.

  Answered 4 years ago by RNelsonVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I use that phone with two operators at the same time, does it have Two sims?

Asked 4 years ago by Fe.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Black

• A:Answer Hi, Fe. This version of the Galaxy S21 Ultra on has one SIM slot available. Thank you for asking this question. ^Kayla

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI am interested in upgrading from the S9 to the S21 ultra. I have Boost mobile and I think they only have 4G currently. Will the ultra still activate and function with their network

Asked 4 years ago by Rick.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Black

• A:Answer Yes it will I still use 4G with my s21.

  Answered 4 years ago by XEERAXVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionis the phone wireless charging

Asked 4 years ago by week.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Silver

• A:Answer Yes it can be used with wireless chargers

  Answered 4 years ago by Kytkat129

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this work with boost? I bought a SIM card from the store but didn’t realize that it was 5G so I don’t know if it still would work

Asked 4 years ago by MaryB.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Black

• A:Answer I had my S20 5G & it worked good without 5G.

  Answered 4 years ago by DannyVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat's the factory warranty on the unlocked galaxy s21 ultra?

Asked 4 years ago by Sailor.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Black

• A:Answer 1 year parts and 1 year labor warranty!

  Answered 4 years ago by Lizz

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionThree major carriers are listed for activate now, sprint (now with TMobile) is one of them. But is it specifically still for sprint only? Are TMobile phones only for the "unlocked" option?

Asked 4 years ago by Jeff.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Black

Q: QuestionAre the screen edges on this series (S21) flat or rounded?

Asked 4 years ago by Spyder.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Silver

• A:Answer Rounded

  Answered 4 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question