Questions & Answers

Q: QuestionCan I take the sim card out of my 9+ and install it in the 21 Ultra? I found this so I am concerned: "If the SIM card and phone serial number don't match, the phone simply won't work. "

Asked 4 years ago by Tuddy.

• A:Answer Yes

  Answered 4 years ago by Gallo1111Verified Purchase

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Q: Questionwill this phones 5g work with at&t?

Asked 4 years ago by packersfan036.

• A:Answer Yes

  Answered 4 years ago by Chelios

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Q: QuestionWill my current 4G sim card work on the S21 Ultra, and will there be connection issues.

Asked 4 years ago by Samsung.

• A:Answer I went from a 4G phone (Stylo 6) to the S21 Ultra and simply transferred my existing SIM Card with service to the S21. I have experienced NO issues with crossover or service.

  Answered 4 years ago by RColon

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Q: QuestionIs the Samsung Note 9 S Pen compatible with the S21 Ultra?

Asked 4 years ago by Lexi.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Silver

• A:Answer Yes

  Answered 4 years ago by rufus

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Q: QuestionDoes the Samsung S21 Ultra have a warranty?

Asked 4 years ago by Cjbanker.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Silver

• A:Answer They told me that you can add a warranty for 150. Andd they said it has a 1 year warranty but only for any fabricant malfunction, but U know the second one doesn't cover any scratches, braking or any other cosmetic damage.

  Answered 4 years ago by IvanerdxxVerified Purchase

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Q: QuestionHow much will I get for my Samsung Galaxy S9+ on a trade in?

Asked 4 years ago by Wojiaojerry.

• A:Answer My wife has the Galaxy Note 9 and considered trading it for the Galaxy Fold, but even in an almost new state she was only offered $120 towards the new phone. Needless to say, we decided to keep her old phone since we originally paid over $1000 for it new.

  Answered 4 years ago by RColon

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Q: QuestionHow long is the manufacturer's warranty? I can't find it

Asked 4 years ago by Shadowman.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Silver

Q: QuestionIt works with mexican carriers? Telcel??

Asked 5 years ago by Chris.

• A:Answer Hi Chris, Thank you for bringing this to our attention, and interested in whether the Galaxy S21 Ultra (Unlocked) works with Mexican Carriers, such as Telcel. In line with this, unlocked Samsung phones work on multiple networks. Also, it gives you the freedom to switch carriers any time and make sure that you have a compatible SIM card. Please note that sim cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. You may also check out our website under the "Learn about unlocked phones" section for further information: https://www.samsung.com/us/smartphones/galaxy-s21-5g/buy/galaxy-s21-ultra-5g-128gb-unlocked-sm-g998uzkaxaa/ Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144317308 Thank you for choosing Samsung. Have a great day! ^Chrystel

  Answered 4 years ago by Samsung

  
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Q: QuestionHOW DO I TURN MY PHONE ON AND OFF

Asked 5 years ago by PETER.

• A:Answer Hello, Peter. Please check out this link (https://www.samsung.com/us/support/troubleshooting/TSG01202971/) with steps that might help resolve this matter. If you are still having issues, please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). ^Kayla

  Answered 5 years ago by Samsung

  
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Q: QuestionCan I put insurance on my phone after paying for it?

Asked 5 years ago by Madusu.

• A:Answer Yes, you can sign up for geeksquad protection as long as everything is fine before purchase.

  Answered 5 years ago by Bestbuyguide

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Q: QuestionWill this phone work with Consumer Cellular?

Asked 5 years ago by Kathy.

• A:Answer Yes

  Answered 5 years ago by TonnyVerified Purchase

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Q: Questiondoes it come with an sd card

Asked 5 years ago by phone.

• A:Answer No SD card slot, so your stuck with the phones internal memory.

  Answered 5 years ago by GLXYVerified Purchase

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Q: QuestionCan I use the unlocked version in Mexico?

Asked 5 years ago by Jorge.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Silver

• A:Answer Si se pueden usar en México

  Answered 5 years ago by SedanoVerified Purchase

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Q: QuestionMy credit rating: 515, or so. I'm out of prison after 6 years. Is there a a deal on the Galaxy S21 - 5G that will incorporate the purchase price of the phone with a service plan (2-year presumably) that I qualify for? Thanks.

Asked 5 years ago by RevereRidesAgain.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Silver

• A:Answer Yes. That's how all the phones are set up now. They call this post paid and it replaces contracts.

  Answered 5 years ago by FrankVerified Purchase

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Q: QuestionCan I trade my Note 20 Ultra and get a discount on this phone?

Asked 5 years ago by JurgenFGR.

• A:Answer Where you buy your phone from?certain stores will give you a gift card for your phone if you bought from that store, and some stores it don’t matter.You may not get what you want as far as credit, since Samsung phones drop in value fast. Try Samsung first you’ll get much better trade in for your phone than best buy

  Answered 5 years ago by WayneVerified Purchase

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Q: QuestionUnlocked phone s21 ultra can work in europe

Asked 5 years ago by Sunny.

• A:Answer Yes the unlocked versions are globally unlocked for use in any country. Just pop ur sim card card in reboot and viola`

  Answered 5 years ago by Inphamus

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Q: QuestionDo we get international warranty on unlocked phones ?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Silver

• A:Answer That is a great question! This model is the US version of the Galaxy S21 Ultra 5G so it does not have an international warranty. Thank you for asking this question. ^Kayla

  Answered 5 years ago by Samsung

  
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Q: QuestionIs this phone e-sim comparable?

Asked 5 years ago by Icy.

• A:Answer That is a great question. The Galaxy S21 Ultra 5G is not e-SIM compatible. Thank you for asking this question. ^Kayla

  Answered 5 years ago by Samsung

  
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Q: QuestionIt is 100% compatible with the 5g frequency of metro PC. EE. UU

Asked 5 years ago by Robin.

• A:Answer Hi Robin, Thank you for bringing this to our attention, and interested in whether the Galaxy S21 Ultra (Unlocked) works with any Carrier. In line with this, unlocked Samsung phones work on multiple networks. Also, it gives you the freedom to switch carriers any time and make sure that you have a compatible SIM card. Please note that sim cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. You may also check out our website under the "Learn about unlocked phones" section for further information: https://www.samsung.com/us/smartphones/galaxy-s21-5g/buy/galaxy-s21-ultra-5g-128gb-unlocked-sm-g998uzkaxaa/ Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144322493 Thank you for choosing Samsung. Have a great day! ^Chrystel

  Answered 4 years ago by Samsung

  
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