Questions & Answers

Q: QuestionIve been researching phones with a stylus slot in the phone and I was led to this. Does the stylus slide into the phone or are you expected to carry it like any other

Asked 3 years ago by FieldSurveyors.

Q: QuestionWill my Samsung Galaxy S21 Ultra be able to take pictures with out wifi or service?

Asked 3 years ago by Wildcat.

• A:Answer Of course. Internet connection is not needed.

  Answered 3 years ago by edtvVerified Purchase

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Q: QuestionCan this phone connect with a Hond Crv? If so how do you connect it?

Asked 4 years ago by Anonymous.

• A:Answer Hi There! Thank you for reaching out to us. We appreciate your interest in knowing if you can connect your Galaxy S21 Ultra 5G with your car. Yes, you can connect your phone to your car. I recommend following the steps in this link to connect your Galaxy S21 Ultra 5G with your car: https://www.samsung.com/us/support/answer/ANS00048972/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144218062 Have a great day. Melardo

  Answered 4 years ago by Samsung

  
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Q: QuestionCan you make underwater videos with s21 ultra like you could with the s10 ?

Asked 4 years ago by Ghost.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Silver

• A:Answer I haven’t tried to be honest but since you ask I will try to make a video under water since is water resistance.

  Answered 4 years ago by Sandras

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Q: QuestionTotal wireless requirements are a Verizon compatible device or unlocked cdma device. Will this phone work on total wireless? If I could find an imei number, meid or serial number for one I can check on the total wireless website.

Asked 4 years ago by Britt.

• A:Answer Yes, just make sure you purchase the "Unlocked" version of it.

  Answered 4 years ago by TaylorVerified Purchase

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Q: QuestionWhat is the difference in the S21 ultra bought from Best Buy and Verizon. There model number is SM-G998U unlike Best Buy SM-G998UZKAVZW?

Asked 4 years ago by JULIE.

• A:Answer The Verizon one has some features that the unlock phone doesnt have. If you don't care of having minor features..the unlock is great too.

  Answered 4 years ago by ROC925Verified Purchase

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Q: QuestionWill this phone work with t-mobile Sim card?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Silver

• A:Answer Hello. Although this Galaxy S21 Ultra 5G is unlocked, we would suggest contacting the carrier to ensure their services can be added. Thank you for asking this question. ^Kayla

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes the unlocked Samsung S20 Ultra and S21 Ultra work on Boost Mobile?

Asked 4 years ago by Mixxer.

• A:Answer Hi Mixxer, Thank you for reaching out to us. I appreciate your inquiry about whether the Galaxy S21 Ultra (Unlocked) works with Boost Mobile. Unlocked phones by Samsung works on multiple networks, give you the freedom to switch carriers any time, and make sure that you have a compatible SIM card. Please note that sim cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. You may also vivit our website under "Learn about Unlocked phones": https://www.samsung.com/us/smartphones/galaxy-s21-5g/buy/galaxy-s21-fe-5g-128gb-unlocked-sm-g990uzadxaa/ Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144229407 Thank you for choosing Samsung. Have a great day! ^Chrystel

  Answered 4 years ago by Samsung

  
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Q: QuestionWhy does BestBuy sell items they don't stock? Ordered S21 Ultra for pickup in 2 days. Now on day 11 and counting. Ordered a keyboard for pickup in 4 days. Now 9 days and counting. BestBuy are you trying to kill repeat business? BadBuy.

Asked 4 years ago by Tony.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Silver

• A:Answer I made a mistake when I bought three phones and a TV from this store. It is a very bad store I will not repeat this mistake a second time

  Answered 3 years ago by NasirA

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Q: QuestionDoes this phone have adaptive charging? If not, will this be added in a future software update? Most older Samsung phones have this feature.

Asked 4 years ago by frank96.

• A:Answer Hi Frank96. Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the Samsung - Galaxy S21 Ultra 5G. Yes, the phone does have adaptive charging. ^Charles

  Answered 4 years ago by Samsung

  
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Q: Questionscreen size?

Asked 4 years ago by adriana.

• A:Answer Hi Adriana! Thank you for reaching out to us. We appreciate your interest in knowing the screen size for the Galaxy S21 Ultra 5G. The Galaxy S21 Ultra 5G screen size is "6.8". For more information, you may visit our website under the "Compare the Models" tab and look for "Screen Size": https://www.samsung.com/us/smartphones/galaxy-s21-5g/buy/galaxy-s21-ultra-5g-128gb-unlocked-sm-g998uzkaxaa/?hideDevice=galaxy-s21-ultra-5g. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144244653 Have a great day. Melardo

  Answered 4 years ago by Samsung

  
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Q: QuestionWill the unlocked S21 work with Boost Mobile as a service provider?

Asked 4 years ago by TonyC.

• A:Answer Hi TonyC, Thank you for bringing this to our attention and raising your query regarding if the Galaxy S21 ULTRA (Unlocked) works with Boost Mobile. In line with this, unlocked phones by Samsung work on multiple networks. Also, it gives you the freedom to switch carriers any time and make sure that you have a compatible SIM card. Please note that sim cards must be compatible with the area's available networks. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/ You may also check out our website under "Learn about Unlocked phones" for further information: https://www.samsung.com/us/smartphones/galaxy-s21-5g/buy/galaxy-s21-fe-5g-128gb-unlocked-sm-g990uzadxaa/ Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144255253 Thank you for choosing Samsung. Have a great day! ^Chrystel

  Answered 4 years ago by Samsung

  
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Q: QuestionCan I transfer pictures from my SD card old phone to the new Samsung s21?

Asked 4 years ago by Karo.

• A:Answer Ya but you need to use either a USB-C to Usb-C to transfer what you want, depending on your old device you can also transfer to your computer then to your new phone or you can bluetooth all your stuff. No matter the way you do itits going to take some time, so be prepared for that. Or if you have an old galaxy phone you can use smart switch that's how I did it. Hope this helps.

  Answered 4 years ago by JruizVerified Purchase

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Q: QuestionCan this phone be charged wireless? Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Silver

Asked 4 years ago by rita.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Silver

• A:Answer Yes it can!

  Answered 4 years ago by Allie

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Q: QuestionWhat does it mean by active today? Vs activate later. Will it work with prepaid plan?

Asked 4 years ago by Vincy28.

• A:Answer If you look at the pricing details one will say activate today and one says activate later; by clicking on activate now you usually get a $50 discount from us, or sometimes more, for activating it directly onto your carrier to cover the automatic upgrade charge that they put on your account. So, for example if the initial device costs $179, this would make the price $139 from the original price of $179. If you are a Verizon customer you can put it directly onto your Verizon account by clicking activate now and logging into your Verizon account and the discount is automatically applied. If you do not want to activate it at the time of purchase it costs full price as there is no upgrade fee. You would simply need to click activate now and then log into your already existing Verizon account to confirm your identity and the discount is automatically applied. To answer your question about your prepaid plan, no it will not work. This is a promotion that is only available for one of the contracted major postpaid carriers we partner with which is Verizon/AT&T/T-mobile.

  Answered 4 years ago by Allie

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Q: QuestionThis phone says unlocked and i want buy it but my company its xfinity and i like their service its good because its verizon towers..i just need to know if works with xfinity ?

Asked 4 years ago by Dagoberto.

• A:Answer Yes, I just bought this phone and connected it to Xfinity. For what its worth, all the paid-off carrier phones my family just transferred over to Xfinity from Sprint and Verizon also worked fine.

  Answered 4 years ago by Lovebyte21Verified Purchase

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Q: QuestionDoes it come with Dual SIM ?

Asked 4 years ago by NKR.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Navy

• A:Answer No

  Answered 4 years ago by CesarVerified Purchase

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Q: Questionwill the Samsung Galaxy S21 Ultra 5G 128 GB (Unlocked) work with my 4G Verizon Mi-Fi ?

Asked 4 years ago by MiFiCompatibility.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Silver

• A:Answer I think you meant Wi-Fi and yes it's backwards compatible with 4G and 3G networks.

  Answered 3 years ago by edtv

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Q: QuestionCan I use my old phone 4G sim card in my New Samsung S21 5G Ultra phone ?? Or should I upgrade to the 5G Sim some how ??

Asked 4 years ago by CeCe.

• A:Answer Upgrading to a 5g device will require that you upgrade to a 5G sim! good question!

  Answered 4 years ago by Allie

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