Questions & Answers
- Model:
- SM-S928UZTEXAA
- |
- SKU:
- 6570299
Q: QuestionIs the unlocked one compatible with metro by t mobile?
Asked by Ooo.
- A:Answer Howdy Ooo, thanks for taking the available time out of your busy day to ask us your question about the Samsung Galaxy S24 Ultra. The advertised unlocked Galaxy S24 Ultra is compatible with MetroPCS as well as AT&T, Boost Mobile, Cricket, H2O Wireless, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. Let us know if you have any other questions by contacting Samsung Support. Thank you for being a valued Samsung customer. - Debra
Answered by Samsung

Q: QuestionI wanted to know monthly installment plan for samsung S24 ultra
Asked by 6184349963.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
- A:Answer If you’re are using progressive lease that $200+ monthly including taxes but you can pay it off within 3 month after purchase
Answered by CharlesD
Q: QuestionThe answer to a previous question mentioned the S24 has "a ton of other features you'll love." Can you be any more specific about what these are?
Asked by annie.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
- A:Answer Salutations Annie, thanks for taking the time out of your busy day to ask us your question about the Samsung Galaxy S24 Ultra. The Galaxy S24 Ultra is now powered by Galaxy AI! Here's a few of the features that the Galaxy S24 Ultra offers: With Circle to Search, you can easily find what you are looking for simply by circling what you want to learn more about and asking any follow up questions you may have for the easiest and most efficient search possible. Live Translation allows you to seamlessly overcome language barriers in your voice and text conversations. With Note Assist, you can easily summarize, translate, and organize exactly how you want your notes to be! Generative Edit gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. The gorgeous premium finish Titanium Frame coupled with Corning Gorilla Armor protect your device against scratches and make it more durable than its predecessor. The S24 Ultra has a Quad Tele camera system that can capture clearer, higher resolution zoomed-in photos than the S23 Ultra. The 50MP Camera now comes with 5x optical zoom. Even at 5x zoom, you can see the vivid effects of Nightography in low light. The new ProVisual engine supports overall photography experience such as high resolution, Super HDR, AI Zoom, Nightography and Generative Edit. The S24 Ultra display also has better visibility than the S23 Ultra due to a higher peak brightness of 2600 nits and newly applied Corning Gorilla Armor. The list is much longer but I'm sure that's a good start for your review. If you have any other questions for us, feel free to reach out to Samsung Support. Thank you for being a faithful Samsung customer. - Debra
Answered by Samsung

Q: QuestionDoes this phone support dual SIM; i.e. eSIM and physical SIM cards.
Asked by Herb.
- A:Answer Yes, it supports 1 esim and 1 physical (nano)
Answered by DattaramP
Q: QuestionIs samsung offer of doubling storage on pre order available with best buy?
Asked by Ganesh.
- A:Answer Yes. If you get the 512mg, you will be charged the 128mg price for the phone. If you get the 1000T storage, you will be charged the 512mg price. You will see the credit on your order. So, I bought the 512mg which sells for $1,499 regularly, but I was charged $1,299 which is the price for the 128mg. Hope that explains how it works.
Answered by Luvs2shop
Q: Questionwhen are you guys going to have the Samsun Galaxy s24 Ultra Titanium Grey in store?
Asked by Anonymous.
- A:Answer The S24 ultra titanium grey 512gb model is available for pre-order.
Answered by Hezekiah
Q: QuestionIs this s24 ultra new?
Asked by Anonymous.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Gray
- A:Answer Hi there, thank you for asking us your question about the Samsung Galaxy S24 Ultra. The Galaxy S24 Ultra is a new device, however, the Galaxy S25 Ultra is our newest launched S Series device. If you have any other questions for us or if you would like any further assistance, please feel free to contact Support. Thanks for being a cherished Samsung customer. - Debra
Answered by Samsung
Q: QuestionDoes this come with international warranty
Asked by Kunal.
- A:Answer Thanks for coming to us with your question, Kunal. We love getting the opportunity to assist you. We see that you reached out concerning the Galaxy S24 Ultra. The following models may have limited international warranty service support during the 12-month warranty period: S23 Series (S23, S23+, S23Ultra) & S24 Series (S24, S24+, S24Ultra). Note that restricted availability of specific repair parts may result in repair delays or higher repair costs. For any further questions, please reach out to us at Support and we'll be more than happy to help! -Kelvin
Answered by Samsung

Q: QuestionMy carrier is Xfinitymobile. A store clerk there told me that "unlocked" phones aren't really unlocked for 60 days, and that you have to use one of your carriers for 60 days before moving to Xfinity. That doesn't sound like it is correct?
Asked by JO.
- A:Answer The unlocked phones from best buy are completely unlocked and dont have the carrier 60 waiting period because they have no carrier
Answered by Anonymous
Q: QuestionIs the unlocked version compatible with straight talk?
Asked by Gadgetz.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Yellow
- A:Answer If straight talk uses a SIM card then yes it is compatible if not then no
Answered by lordkirivos
Q: QuestionIs this phone brand new
Asked by Mynda.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
- A:Answer Greetings Mynda, thank you for finding the time out of your day to ask us your question about the Samsung Galaxy S24 Ultra. Yes, the advertised Galaxy S24 Ultra is a brand-new device. It's sleek, strong, stunning, and packed with a ton of features that you will fall in love with! Feel free to contact Samsung Support if you have any other questions for us. We're always more than happy to assist you in any way that we can! Thank you for being a dedicated Samsung customer. - Debra
Answered by Samsung

Q: QuestionDo the unlocked phones work with international carriers?
Asked by AnnSam.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
- A:Answer Yes unlocked phone works all over the world.
Answered by MuhaiminA
Q: QuestionIs this device globally unlocked and can to be used with preferred Carrier?
Asked by GRIMM.
- A:Answer Yess possible
Answered by MuhaiminA
Q: QuestionI want to purchase an unlocked phone and connect it with Verizon. Will Best Buy give me a device payment over 36 months with Verizon or do I have pay the full cost upfront? I rather do monthly payments. Thanks.
Asked by Bryan.
- A:Answer It’s all up too u, how u wanna go, depends on ur budget, and how u like thru go by payment or pay off.
Answered by MuhaiminA
Q: QuestionCan Galaxy S 25 ultra be used in nigeria
Asked by Anonymous.
- A:Answer Hello there, thank you for finding the available time out of your lively day to ask us your question about the Samsung Galaxy S24 Ultra. The advertised Galaxy S24 Ultra is compatible with AT&T, Boost Mobile, Cricket, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Google Fi. This device is the U.S. version. We suggest reaching out to a compatible carrier to inquire if this device would receive service while in Nigeria. Feel free to contact Support if you have any other questions for us. Thank you for being a valued Samsung customer. - Debra
Answered by Samsung

Q: QuestionHi, Does S24 Ultra U.S. Version have two physical SIM slots and Esim?
Asked by Lingling.
- A:Answer Yes
Answered by MuhaiminA
Q: QuestionIs it possible to use it outside the USA if I purchase unlock version? Can I send it to another country and the sim card from that country will work?
Asked by Farjana.
- A:Answer Yes
Answered by MuhaiminA
Q: QuestionIf I buy and have you hook up with carrier, when do all my photos info etc get switched to new phone? How long does it take?
Asked by Gabby.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
- A:Answer Depends on ur internet connection, if internet slow then take time , other wise it go very fast.
Answered by MuhaiminA
Q: QuestionWill it have scratches on it?
Asked by Mky3.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Yellow
- A:Answer Hi there Mky3, thank you for taking the time to ask us your question about the Samsung Galaxy S24 Ultra. The advertised Galaxy S24 Ultra is a new device. It will be in pristine condition upon unboxing. If you have any other questions or if you would like any further assistance, please do not hesitate to reach out to Support. Thanks for being a faithful Samsung customer. - Debra
Answered by Samsung

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