“Mine was pre-ordered on the 5th and to date we have still not received the item. Titanium s25 ultra 1 Terabyte Unlocked Just crazy, as this was paid for on the 5th.”

Asked by Perfect 9 months ago

1-2 of 2 Answers

Thank you for the response. It was purchased through Best Buy. We have had multiple chat threads, as well as Best Buy support calls. We made a visit last week to the store and was told it would arrive yesterday, but again nothing. Again, like you said earlier, very dissappointing.
Answered by Philipsco 9 months ago
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Hi there Philipsco, we can only imagine how disappointed you must be with the delay in receiving your new Galaxy S25 Ultra. We would be more than happy to help you investigate why a shipping delay may have occurred with your device. If you placed your original order through BestBuy, please contact BestBuy Support: (1-888-BEST-BUY) (1-888-237-8289). If you purchased directly though Samsung, please reach out to Support for further assistance. We look forward to providing you with a resolution. Thank you for choosing Samsung! - Debra
Answered by Samsung 9 months ago
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