Questions & Answers

Q: QuestionCan I use this phone with any carrier?

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue

• A:Answer The Galaxy S25 Ultra is unlocked and compatible with AT&T.

Q: QuestionDoes it have an Audio Input/Headphone Jack?

Asked 1 year ago by Christopher.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue

• A:Answer Hey Christopher, thanks for asking us your question about the new Samsung Galaxy S25 Ultra. The S25 Ultra offers a USB Type-C ear jack so if you want to use wired headphones, you can plug them into the USB-C port. Or you can utilize Bluetooth ear buds like the Galaxy Buds3 Pro. Feel free to reach back out with any other questions you may have. Thanks for being a loyal Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionCan I connect this phone to Tmobile?

Asked 1 year ago by Frank777.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Whitesilver

• A:Answer Good day Frank777, thank you for finding the free time out of your busy day to ask us your question about the Samsung Galaxy S25 Ultra. Yes, the advertised unlocked Galaxy S25 Ultra is compatible with T-Mobile as well as AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, Ultra Mobile, US Cellular, and Verizon. Let us know if you have additional questions for us by reaching out to Support. Thanks for being a valued Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionWill this phone be compatible with Consumer Cellular?

Asked 2 months ago by K.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Yes, that is the service I am using with this phone.

  Answered 2 months ago by Master2000

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Q: QuestionCompare the Galaxy S25 Ultra to the Galaxy Note10+

Asked 6 months ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Very similar. I ahd my Note 10plus since 2019 and loved it but the battery life was no comparison to the S25 Ultra. The new device running very well but some controls with the setting are different. There is a learning curve the buttons are on the right on the S25 on the left on the Note10plus that takes getting used to.

  Answered 5 months ago by SaraSVerified Purchase

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Q: QuestionDo the galaxy S25 have the circle it search it feature Do it have the break down barriers to language

Asked 10 months ago by Desha.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Good day Desha, thank you for asking us your question about the Samsung Galaxy S25 Ultra. The S25 Ultra offers an amazing suite of Galaxy AI features, including enhanced photo and video editing, AI-powered search and translation, and personalized experiences like Now Brief, all designed to make your phone experience smarter and more intuitive. Yes, Circle to Search with Google and Live Translate are also available. Let us know if you have any other questions for us by reaching out to Support. Thank you for being a valued Samsung customer. - Debra

  Answered 10 months ago by Samsung

  
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Q: QuestionDoes it come with an SD slot for extra storage?

Asked 1 year ago by Jm15.

• A:Answer NO.

  Answered 11 months ago by BBDD

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Q: QuestionLots of offers of free stuff/extras online (gift cards, pen, etc...). Is there anything included from BestBuy?

Asked 1 year ago by Caidly.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer $200.00 Best Buy Gift Card & some sort of Microsoft 1 month membership.

  Answered 1 year ago by LewisT

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Q: QuestionIs there a reason that T-mobile was not included in carriers? Can a unlock phone be connected to T-mobile at Best buy store when received?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer T-Mobile ended the retail agreement with BestBuy

  Answered 1 year ago by Anonymous

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Q: QuestionWill this phone works with xfinty?

Asked 1 week ago by Squeaky.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Whitesilver

• A:Answer Howdy Squeaky, thank you for taking the time to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. Let us know if you have any other questions for us by contacting Support. Thanks for being a steadfast Samsung customer. - Debra

  Answered 2 days ago by Samsung

  
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Q: QuestionCan you use this phone with consumer cellular

Asked 1 week ago by Bigmom73.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Hello there Bigmom73, thank you for taking the opportunity to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. If you have any other questions for us, please feel free to contact Support. Thank you for being a faithful Samsung customer. - Debra

  Answered 1 week ago by Samsung

  
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Q: QuestionDoes it come with a charger ?

Asked 2 weeks ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue

• A:Answer Hi, thank you for taking the time to ask us your question about the Samsung Galaxy S25 Ultra. Here's What's Included in the box when you purchase this device: Quick Start Guide, Galaxy S25 Ultra with S Pen, Charging Cable, and Sim Pin. Wall adapters and/or chargers are sold separately. If you have any other questions or if you would like any further assistance, please feel free to contact Support. Thank you for being a faithful Samsung customer. - Debra

  Answered 2 weeks ago by Samsung

  
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Q: QuestionWhere do you store the stylus

Asked 2 weeks ago by KU2026.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Howdy KU2026, thank you for asking us your question about the Samsung Galaxy S25 Ultra. The S Pen is stored in its dedicated slot at the bottom-left side of the phone, near the charging port. If you have any other questions for us, please feel free to contact Support. Thank you for being a cherished Samsung customer. - Debra

  Answered 2 weeks ago by Samsung

  
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Q: QuestionDo Samsung smart phones have a method to rid pop up ads??? and how do we do it??? What is the purpose of the two pin like holes on the top and bottom of the phone??

Asked 3 weeks ago by detailed.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Good day Detailed, thank you for taking the time to ask us your questions about the Samsung Galaxy S25 Ultra. We have a resource titled, "Get rid of pop-up ads on your Galaxy phone" to help you rid your device from those pesky pop-up ads. The "pin-like holes" on the top of the Galaxy S25 Ultra are for a secondary microphone (for noise cancellation/clearer calls) and an air vent (to help cool the device during heavy use), while holes/pins at the bottom relate to the S Pen charging/detection and other standard ports, not just pins, but a combination of mic, speaker, USB-C, and SIM tray slots for functionality. Hope that helps! Let us know if you think of additional questions for us by reaching out to Support. Thanks for being a steadfast Samsung customer. - Debra

  Answered 3 weeks ago by Samsung

  
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Q: Questioncan this phone be used with Spectum mobile

Asked 3 weeks ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue

• A:Answer Howdy, thank you for taking the opportunity to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. Please do not hesitate to contact Support if you think of additional questions. Thank you for being a devoted Samsung customer. - Debra

  Answered 3 weeks ago by Samsung

  
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Q: QuestionDoes this phone have a Turkish menu and eSIM?

Asked 1 month ago by Betty.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Whitesilver

• A:Answer Howdy Betty, thanks for asking us your question about the Samsung Galaxy S25 Ultra. Yes, Turkish is supported on the S25 Ultra as well as Arabic, Chinese (Simplified, Cantonese), English (US, Great Britain, India, Australia), French (France, Canada), German, Hindi, Indonesian, Italian, Japanese, Korean, Polish, Portuguese (Brazil), Russian, Spanish (US, Spain, Mexico), Thai, Vietnamese, Romanian, Swedish, and Dutch. If you have additional questions, please do not hesitate to reach out to Support. Thank you for being a devoted Samsung customer. - Debra

  Answered 3 weeks ago by Samsung

  
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Q: QuestionWill this Galaxy S25 ultra unlocked work with Straight Talk? Thank you

Asked 1 month ago by Cindy.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Whitesilver

• A:Answer Greetings Cindy, thank you for taking the time to ask us your question. The advertised Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. If you have any other questions for us or if you would like further assistance, do not hesitate to contact Support. Thank you for being a valued Samsung customer. - Debra

  Answered 2 weeks ago by Samsung

  
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Q: Questiondoes this phone require an upgraded line?

Asked 1 month ago by senorita1.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Camera need update for night vision.

  Answered 1 month ago by MitaP

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Q: QuestionIf I have an older Smodel Samsung phone can I trade it in and how much could I get for it?

Asked 1 month ago by Savvytechuser1.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black