Questions & Answers

Q: QuestionWill this phone work with Tracfone

Asked 8 months ago by Freestyle.

• A:Answer Hi there Freestyle, thanks for taking the time out of your day to ask us your question about the Samsung Galaxy S25 Ultra. The advertised Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. Reach out to Support if you have additional questions. Thanks for being a faithful Samsung customer. - Debra

  Answered 8 months ago by Samsung

  
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Q: QuestionIF I BUY THE UNLOCKED SAMSUNG, CAN I USE IT IN MEXICO?

Asked 8 months ago by OMAR.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver

• A:Answer Hi there Omar, thanks for taking the time to ask us your question about the Samsung Galaxy S25 Ultra. The advertised (U.S. version) Galaxy S25 Ultra is compatible with the following U.S. carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. We suggest reaching out to a compatible carrier to inquire if this device would be functional in Mexico. If you have any other questions, feel free to contact Support. Thank you for choosing Samsung! - Debra

  Answered 8 months ago by Samsung

  
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Q: QuestionSpecs say Sim 1/esim. Does this mean I can have two sims at the same time as long as one is an esim? Is Sim 1 a nano sim?

Asked 8 months ago by DualSim.

• A:Answer Yes it is a nano sim.

  Answered 8 months ago by AileenPVerified Purchase

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Q: QuestionCan I pick the phone up tomorrow on May~19

Asked 8 months ago by Steve.

• A:Answer If you look on line you can see which stores have the color and storage you want available. This is what my daughter did.

  Answered 8 months ago by momaVerified Purchase

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Q: QuestionI need only unlock phone

Asked 8 months ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray

• A:Answer If you go on the Best Buy site you can see who has the phone unlocked. This is what my daughter did.

  Answered 8 months ago by moma

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Q: QuestionDoes this version supports the global sim cards?

Asked 8 months ago by SV.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black

• A:Answer Yes I’m pretty sure it does . And you can do E sim also

  Answered 8 months ago by GamerguyVerified Purchase

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Q: QuestionWhat is the phone model? Is SM-S938U1?

Asked 9 months ago by Franek.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black

• A:Answer Greetings Franek, thanks for taking the opportunity to ask us your question about the Samsung Galaxy S25 Ultra. Yes, the advertised Galaxy S25 Ultra's model number is SM-S938U1. If you have additional questions, please feel free to contact Support. Thank you for being a faithful Samsung customer. - Debra

  Answered 9 months ago by Samsung

  
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Q: QuestionThis mobile support e-sim in india

Asked 9 months ago by Sri.

• A:Answer Salutations Sri, thanks for asking us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is the U.S. version of this device. It is compatible with the following U.S. carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. Please feel free to reach out to the carrier of your choosing to direct your SIM related question. Thank you for choosing Samsung! - Debra

  Answered 9 months ago by Samsung

  
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Q: QuestionDoes it works in Argentina?

Asked 9 months ago by Jorge.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black

• A:Answer Good day Jorge, thank you for finding the free time out of your busy day to ask us your question about the Samsung Galaxy S25 Ultra. The advertised Unlocked Galaxy S25 Ultra (U.S. version) is compatible with the following U.S. wireless carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. Feel free to contact the compatible wireless of your choosing to inquire if this device would be fully functional while in Argentina. Let us know if you have any other questions by contacting Support. Thank you for being an unwavering Samsung customer. - Debra

  Answered 9 months ago by Samsung

  
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Q: QuestionIs the storage space expandable?

Asked 10 months ago by Pennie.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black

• A:Answer Good day Pennie, thanks for taking the time to ask us your question about the Samsung Galaxy S25 Ultra. No, the S25 Series does not have expandable storage capabilities. If you find yourself in need of additional storage, you do have cloud-based options available to secure your content. Feel free to check out, "Manage storage on your Samsung Galaxy phone" if you would like to learn more. Thanks for choosing Samsung. - Debra

  Answered 10 months ago by Samsung

  
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Q: QuestionHello, I wanted to know if the 512GB Samsung S25 Ultra is available and at what price in the New York store at E 86TH ST and LEXINGTON AVE.

Asked 10 months ago by Luciano.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black

• A:Answer Yes the product is available.. Just walk in the store and you will be highly assisted

  Answered 9 months ago by MaitwaMaitwaVerified Purchase

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Q: QuestionDoes the Ultra have a S-pen?

Asked 11 months ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black

• A:Answer Greetings, thanks for asking us your question about the Samsung Galaxy S25 Ultra. Yes, the Galaxy S25 Ultra does indeed have a S Pen! Feel free to contact Support at your leisure if you think of any other questions or if you would like further assistance. Thank you for being a loyal Samsung customer. - Debra

  Answered 10 months ago by Samsung

  
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Q: QuestionIf no headphone jack is there a wire that let's you hook to aux...?

Asked 11 months ago by Driver.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black

• A:Answer Hey there Driver, thank you for asking us your question about the Samsung Galaxy S25 Ultra. To utilize a 3.5mm Aux cable with your Galaxy S25 Ultra, you'll need a USB-C to 3.5mm adapter. You can also use a USB Type C Aux cable, if you prefer. Feel free to reach back out to Support if you have additional questions. Thanks for choosing Samsung! - Debra

  Answered 10 months ago by Samsung

  
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Q: QuestionDoes it have Bluetooth if not why what is replacing it?

Asked 11 months ago by RIA15.

• A:Answer Greetings Maria, thanks for taking the time to ask us your question about the Samsung Galaxy S25 Ultra. The advertised Galaxy S25 Ultra offers Bluetooth, Wi-Fi, and LTE connectivity. If you have any other questions, feel free to contact Support. Thanks for choosing Samsung! - Debra

  Answered 6 months ago by Samsung

  
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Q: QuestionI'd like to trade in when I buy this phone. The iPhone 15 Pro 256GB, Unlocked phone is the trade-in phone, but I only saw Verizon and AT&T on the trade-in phone list, I can't see Unlocked. Can't Unlocked trade-in?

Asked 11 months ago by jaakak.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver

• A:Answer No

  Answered 9 months ago by Difficile

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Q: QuestionIs there any plan like 12 or 24 months

Asked 11 months ago by Usman.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black

• A:Answer Yes there is a plan of upto 24 months. you can also pay it earlier. No interested charged

  Answered 9 months ago by MaitwaMaitwaVerified Purchase

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Q: QuestionWhen I trade in my phone at best buy if they do not take the trade in do I get my old phone back

Asked 11 months ago by Tcerr.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black

• A:Answer My understanding is yes they will give back your old phone or they may offer you less then they originally said they would give you. Just remember you will be paying full price for the new phone if for some reason they reject the trade in.

  Answered 11 months ago by JoeM

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Q: QuestionWhat's the difference between locked and unlocked how difficult will it be for me to find a carrier

Asked 1 year ago by 8567.

• A:Answer Salutations 8567, thanks for taking the time out of your busy schedule to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. With unlocked devices, you can choose the carrier that you would like to provide wireless service to your device. Locked devices will be locked to one service provider. Feel free to reach out if you have any other questions for us. Thank you for being a faithful Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: Question"Charge Galaxy S25 Ultra from 0% to 65% in 30 minutes using a Samsung-approved 45W charger and 5A USB-C cable (sold separately). Q: What is the amp rating of the included USB-C cable? As nowadays, everything is 'sold separately'."

Asked 1 year ago by Yahoo808.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver

• A:Answer I put on a charger stand at night when I go to bed. I take it off in morning when I get up. The charge lasts all day so far. So I really only have to charge it at night.

  Answered 5 months ago by JudyG4TV

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