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32 Questions & 84 Answers
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  • Question
    Is there the option to purchase the phone unlocked without a plan?   (2 Answers)

    By Eric June 28, 2016.

    Answers
    • Best 
      Answer

      You can purchase this phone without a plan, but it will be locked to the AT&T network. You would have to contact AT&T to get it unlocked.

      By Mo August 20, 2016.

    • Question
      Hi. My S7 Active has started to have a defect of some sort across the left side if tge screen runs a green line, and along the right is a red line. I can for now make it disappear when i tap at the top of the line. But I fear it may get worse. Help pleas   (3 Answers)

      By AHJ November 19, 2016.

      Answers
      • Best 
        Answer

        Tap build no. 3times in (about phone) Now your a developer From there you can play around specifically with your colors ,lines, everything that controls to screen. - my guess is you or someone played around with the developer option. Just make sure everything is set to off with the updating,the pointer, animation set to 1x,etc.

        By JayJa November 21, 2016.

      • Question
        Can this be purchased to be used with my current cricket plan? If so how much would this be out of pocket?   (1 Answer)

        By Claudiap73 April 7, 2017.

        Answers
        • Best 
          Answer

          It worked seamlessly with my ATT Plan

          By Batteries May 6, 2017.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        Will The S7 active come with the 7.0 OS?   (2 Answers)

        By S5Active March 26, 2017.

        Answers
        • Best 
          Answer

          No, this ships with 6.0

          By CommunityAnswer March 26, 2017.

        • Question
          Can I add this to my current plan with AT&T if I purchase from Best Buy, or do I have to go directly to AT&T?   (2 Answers)

          By DoodleDoo January 21, 2017.

          Answers
          • Best 
            Answer

            Most Bestbuy stores have a mobile center that will be able to add phones to your AT&T(or other carriers) account. You can purchase via payment plan that way. You can purchase the phone straight out and do the same or add at an AT&T.

            By Josh January 21, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          I bought this on Black Friday w/ the $250 Best Buy gift card deal. Q1: When do I get the email for the $250 BB gift card? Because I haven't seen it. Q2: Doesn't this phone come w/ the VR headset package? if so, does that come from Best Buy or AT&T   (2 Answers)

          By Khristopher November 30, 2016.

          Answers
          • Best 
            Answer

            do not know about the gift card, but the Active version of the S7 does NOT fit the VR headset - the phone is too big.

            By kdh1 December 7, 2016.

          • Question
            If I buy the phone now, Nov 22, and do not activate it until Christmas (its a present). Will I still receive the gift card? If so, will I receive the gift card when I buy it, or when I activate it after he opens it? Thanks!   (1 Answer)

            By Katie November 22, 2016.

            Answers
            • Best 
              Answer

              they should hand you the gift card as soon as you buy the phone,

              By teddy December 30, 2016.

              • Verified Purchaser
          • Question
            Can you put an ATT gophone sim card in this phone? I don't want to change my number or pay 90$ a month for a phone plan.   (2 Answers)

            By Amanda November 19, 2016.

            Answers
            • Best 
              Answer

              Yes, the phone is compatible with AT&T Go phone sim card.

              By CommunityAnswer November 20, 2016.

            • Question
              Can the S7 Active be upgraded to Nougat? Thanks.   (0 Answers)

              By FtFirst August 11, 2017.

            • Question
              can I change the samsung S7 phone from a verizon plan to an AT$T plan by changing the sims card?   (2 Answers)

              By WJE July 13, 2017.

              Answers
              • Answer

                No you can't sorry for the bad news, the band that at&t uses is diferent from the one in verizon so there are phones made for verizon only that woks also in sprint and phones made only for at&t that also works with t-mobile.

                By Pableins August 17, 2017.

                • Verified Purchaser
                • My Best Buy® Member

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