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I had the same question and they told me when i send my S7 Edge in and they see the phone in working condition is when you will recieve full price back on your account. Now if you still owe on your phone that money is used to pay off whatever is owed then whats left will be added to your account. I will find this out when i get mine and send it in as well. I owe $390 still and they just pay off and i loose the 300 for the edge trade in as long as your able to upgrade. Me being on an edge plan i am able to upgrade every year after a years worth is paid off. If your on a normal plan you will not be able to upgrade until second year. If you still owe on phone online will not show a trade in option on verizon i found out and shows old phone i had. Hope this helps.
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