“Problem with software update Anyone else have a problem with system software update? It automatically downloaded a system update but it fails to install. Says "Failed to update software, try again using smart switch on your computer or visit Samsung service center" Samsung support says do a hard reset which will erase everything on the tablet, I want a better solution than that. Anyone have another solution?”
Answer This Question
1-2 of 2 Answers
I had one update come through and all seemed to go very well. If you are having a consistent problem with it loading after it comes across the network I would give a call to Samsung support, They may be able to give you a way to load it or tell you it needs help. Good luck
Sorry, there was a problem. Please try again later.Have you tried to take it back to best buy and have your Samsung rep in the Samsung Experience Store try and flash it? That is typically one of the solutions offered by Samsung support. They should be able to update your system software without forcing a factory reset.
Sorry, there was a problem. Please try again later.