Questions & Answers

Q: QuestionIs there anything defects when the buds are refurbished?

Asked 5 years ago by Anonymous.

• A:Answer Yes there is at times. I usually get refurbished items, because they're cheaper of course. 99% of the items I've bought as refurbished have lasted me awhile. So far the only 2 instance s I've had issues with was, a computer monitor that I got refurbished that I had to take off sleep mode, because it would go into sleep mode, and when it would "wake up", it started going crazy trying to wake up. But I just took it off sleep mode, and problem solved. The other problem was much more serious. I ordered these same earbuds from another site as refurbished. Those turned out defective. I charged them, and I assume they were fully charged, but my S20+ could not connect to them. So I returned them to that site, and bought these refurbished here on Best Buy, and so far they've turned out to be great! I've not encountered any problem. As soon as I charged them, and opened the case, my phone started the connection process. I hope this helps you.

  Answered 5 years ago by ClosVerified Purchase

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Q: QuestionThese are refurbished. Do they come with the wings as well as different sized tips?

Asked 5 years ago by Chuck.

• A:Answer Yes. Mine came with 3 wing tips (S, M, L) and 3 ear tips (S, M, L)

  Answered 5 years ago by Nick

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Q: QuestionAre the Galaxy Buds True Wireless Earbud Headphones both master or is just one side the master one. Witch means can I use both sides indendelty

Asked 5 years ago by Torito.

• A:Answer You can use both sides independently, there is no predetermined master earbud.

  Answered 5 years ago by fanwu

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Q: QuestionI saw the same product galexy buds+ refurbished. Listed 2 or 3 times all with different prices what are the differences?

Asked 4 years ago by Brian.

• A:Answer Different colors will be different prices sometimes due the demand for that color. I bought the cheapest one that was listed and it was practically brand new.

  Answered 4 years ago by Techqueen

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Q: QuestionCan a earbud+ use L or R by itself and can it be share with two people?

Asked 5 years ago by Anonymous.

• A:Answer Yes, I have switched back and forth between using only the left and only the right and also shared one of the buds with my daughter while making a call.

  Answered 5 years ago by MichaelBVerified Purchase

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Q: QuestionWill these connect to Samsung Smart TV via bluetooth?

Asked 4 years ago by Bim.

This question was asked about the related product: Samsung - Geek Squad Certified Refurbished Galaxy Buds+ True Wireless Earbud Headphones - Aura Blue

• A:Answer I had no problem connecting my Buds+ to an Insignia Smart Fire TV to watch movies with no lag. I'm sure these will connect to a Samsung without issue

  Answered 4 years ago by CrtSv

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Q: QuestionCan I use it on non-Sumsang phones, e.g., iPhone, Moto G power? thanks

Asked 4 years ago by Mike.

• A:Answer Yes

  Answered 4 years ago by RhondaGVerified Purchase

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Q: QuestionDo they come with the box?

Asked 4 years ago by Nick.

• A:Answer Yes! The buds come in the original box sealed. I ordered two different pair at different times and that is how they arrived.

  Answered 4 years ago by CasualgamerVerified Purchase

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Q: QuestionDoes the charging case come with the Buds?

Asked 4 years ago by bestyby.

• A:Answer Yes. The case is for not only storing the buds, but for charging them while not in use. Eventually you'll need to recharge the case. The phone app will let you know how much charge is left on both the case and the buds.

  Answered 4 years ago by ClosVerified Purchase

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Q: QuestionJust received my Certified Refurbished Galaxy Buds+. The quality of incoming calls seems very subpar. Can I go to a Best Buy store and will they have Buds+ that I can compare the call quality, so I can tell if the ones they sent me are not working right

Asked 5 years ago by Brijar.

• A:Answer I would just return them and get something else or new ones. I purchased a pair of the refurbished ones and they were junk. I have purchased two other pairs of these and call quality is excellent on both of them.

  Answered 4 years ago by Vince

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Q: QuestionDo they come with charging case?

Asked 3 years ago by Anonymous.

• A:Answer Yes

  Answered 3 years ago by LadytechVerified Purchase

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Q: QuestionIf I purchase the Galaxy Buds + will they come with the charging case?

Asked 4 years ago by Mona.

• A:Answer Yes they do come with a Charging Cable.

  Answered 3 years ago by JayCe247

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Q: QuestionAre you able to add warranty to refurbished items?

Asked 4 years ago by CCris.

This question was asked about the related product: Samsung - Geek Squad Certified Refurbished Galaxy Buds+ True Wireless Earbud Headphones - Aura Blue

• A:Answer Did not try this.

  Answered 3 years ago by Suman

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Q: QuestionI need more volume, what level of decibels are these buds capable of??

Asked 4 years ago by GlennDale.

Q: QuestionCan I buy these earbuds with cash at your store , Anchorage and still get the sale price that's online ?

Asked 4 years ago by RegCrkCrn.

• A:Answer Yes and you can ask the store representative to match the online price.

  Answered 4 years ago by Mak1Verified Purchase

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Q: QuestionDo I need to have my iPhone updates to the most recent iOs for these to work? Mine is quite outdates because I refuse to let Apple ruin my phone just because it isn't the newest device.

Asked 4 years ago by jbishop.

• A:Answer Burn your Iphone. Problem solved

  Answered 3 years ago by realslimjv

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Q: QuestionCertified refurbished Samsung Galaxy Buds Plus (R175 model) look+sound very good, but the right earbud plays at about half volume of the left bud. No LR adjustment on Samsung app. Is there a fix except return/replacement? None in stock locally, Dec 2020.

Asked 4 years ago by OldBeardedGuy.

• A:Answer You could try allowing both of them to die, delete them from your bluetooth connections list on your phone, fully charge them to 100 percent, then reconnect them. If that doesn't work, you'll have to replace it. At that point, it would be a hardware issue.

  Answered 4 years ago by RuneRavenX

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Q: QuestionWhat type of warranty does the refurbished buds carry

Asked 4 years ago by Anonymous.

• A:Answer you can add a warranty with geek squad when completing your checkout. I had the option but I didn't get it.

  Answered 4 years ago by Bell

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Q: QuestionAre these ear buds compatible with the Gear 3 Frontier watch?

Asked 5 years ago by CWO3USMC.

• A:Answer Yes

  Answered 3 years ago by daffy409Verified Purchase

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