Questions & Answers

Q: QuestionWill this work with all Samsung Android phones?

Asked 3 years ago by Jo.

• A:Answer Yes they do.

  Answered 3 years ago by MichiVerified Purchase

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Q: QuestionCan these earbuds connect to multiple devices-electronics @ the same time(@ least 2 things)...or do they only allow connection to 1 device? Thank you.

Asked 3 years ago by Anonymous.

• A:Answer No, but they have seamless device switching. This simply means you can switch devices without having to un-pair from your previously connected device. Each device would need to be paired with your Buds 2 first but once they are paired you can simply go to your new device's bluetooth setting and connect to the Buds 2. It will automatically disconnect from you previous device and connect to your new device quickly and seamlessly.

  Answered 3 years ago by Surfacepro7

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Q: QuestionHello, do the rubber ear fittings need to be removed from the ear buds each time they need placed inside the case to charge? Am I doing something wrong that they don't fit in the case unless i remove the rubber fittings? Thanks!

Asked 3 years ago by Justme.

• A:Answer You shouldn’t have to remove the fitting. You will need to place the ear buds in the correct plot in the case….L eft on the left side and R ight the right side of the case.

  Answered 3 years ago by KeithJVerified Purchase

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Q: Questiondo these ear buds work on samsung tv and are they noise cancelling

Asked 3 years ago by TLL.

• A:Answer Hi TLL, Thank you for reaching out. We are delighted that you are interested in knowing if our Galaxy Buds 2 can connect on tv and have active noise cancellation. Our buds include Active noise cancellation and can be paired on Samsung Tv. Please visit this link for some steps to connect your buds to your television. Just hover over and click the "Pair your earbuds to your TV" section for some steps: https://www.samsung.com/us/support/answer/ANS00086702/ Kindly follow these steps to activate the noise canceling on your buds: https://www.samsung.com/us/support/answer/ANS00087243/ Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144192528 Thank you for choosing Samsung. Have a great day! ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionHow long do these last between charges? need them for school since I have to listen to hours of online lectures. Thanks!!!

Asked 2 years ago by D.

• A:Answer Close to 2 weeks using case. Can last on their own for about 6 hours.

  Answered 2 years ago by GuachoronioVerified Purchase

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Q: QuestionShould this come with the buds 2 cardboard normal box? Mine just came scratched in a random plástico wrap. Did anyone else get this? Also this probably isnt normal but, did anyone's pairs come without a silicone tip? Mine just had nothing.

Asked 3 years ago by gremiovic.

• A:Answer My earbuds came in the original packaging with silicone tips and charging cord.

  Answered 3 years ago by ScreenVerified Purchase

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Q: QuestionI have purchased this for a friend and when answering a phone call you can barely hear the person voice since then. Is there anyway to get this fixed or replaced? Thanks

Asked 11 months ago by Chacha.

Q: QuestionWere these supposed to come with the wing tips? If not, where can I get them?

Asked 1 year ago by mike.

• A:Answer I believe only the Buds2 pro and the Buds FE have the wing tips. There may be some afrermarket options out there for this specific base model though.

  Answered 9 months ago by CyberPickle

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Q: Questionwhat is battery life

Asked 1 year ago by sam.

This question was asked about the related product: Samsung - Geek Squad Certified Refurbished Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black

• A:Answer How long it last before needing to recharge.

  Answered 1 year ago by JeffDodd

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Q: QuestionI have about 3 questions: 1. Why is it called Geek Squad? 2. Do the earbuds come in the case? 3. Do the earbuds come with a charger?

Asked 1 year ago by WEEEEE.

This question was asked about the related product: Samsung - Geek Squad Certified Refurbished Galaxy Buds2 True Wireless Earbud Headphones - White

• A:Answer Refurbished,Comes in a case , comes with charging cord , but not adapter . As far as I remember.

  Answered 1 year ago by JeffDodd

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Q: QuestionAre these compatible with the Samsung galaxy note 10 plus?

Asked 1 year ago by Gerald.

This question was asked about the related product: Samsung - Geek Squad Certified Refurbished Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black

• A:Answer Yes, you will just need to have the latest Galaxy Wear app on your device!

  Answered 1 year ago by EricW

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Q: QuestionI have a new samsung galaxy classic watch 6 and need ears buds that connect to the watch

Asked 1 year ago by Anonymous.

• A:Answer The galazy buds should be able to connect! Just make sure you download the Galazy wear app on your watch!.

  Answered 1 year ago by EricWVerified Purchase

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Q: QuestionWhat color case do the phantom black galaxy buds2 come in?

Asked 2 years ago by Question.

This question was asked about the related product: Samsung - Geek Squad Certified Refurbished Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black

• A:Answer The buds I got came in a white case that's black on the inside

  Answered 2 years ago by WillJVerified Purchase

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Q: QuestionDo these work on a car that has Android Auto instead of the sound going through the car’s speakers?

Asked 2 years ago by LP.

• A:Answer No they DO NOT. I the newest Android Auto blocks all Bluetooth!!!!

  Answered 2 years ago by DRLarry

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Q: QuestionWhy do the phantom black ones cost 50 dollars more than the graphite and other

Asked 3 years ago by sidp.

This question was asked about the related product: Samsung - Geek Squad Certified Refurbished Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black

• A:Answer Because, capitalism :)

  Answered 2 years ago by user832325

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Q: QuestionWhat earbuds have the best Bass quality

Asked 3 years ago by Hollywood.

• A:Answer None. They all suck in sound. I’ve purchased EVERY style and they all suck. My $15 pair of Polaroids (yes Polaroids) sound way better. Hope that helps.

  Answered 3 years ago by Anonymous

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Q: QuestionDo these come with the rubber tips? Review after review keeps stating they are missing.

Asked 3 years ago by RedRocketeer.

This question was asked about the related product: Samsung - Geek Squad Certified Refurbished Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black

• A:Answer Yup. Add me to the list of people with missing eartips. Mine came with some, but not all sizes. It seems to be a common problem with refurbed earbuds in general from Best Buy I guess. I contacted support and they said that you can either return/exchange the pair or they may end up giving you a couple bucks off (for me they took $5 off...almost enough for the cheapest eartip replacements on Amazon, but not quite).

  Answered 3 years ago by Anonymous

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Q: QuestionCompare all the Samsung ear buds which one is recommended the easiest and best. I am a senior. I need easy to use

Asked 3 years ago by Granny.

• A:Answer If you don’t have huge ear holes- don’t get these. Difficult to stay in ears. I’ve purchased every style of Galaxy buds. Pro, Pro True, +, live- you name it-I have them. Trying to find a pair for all my kids and myself. Not 1 style worked. All fall out of ears-and diff size ear holes were tested out. Plus they all sounded the same. My $15 pair of Polaroids work way better. Don’t waste your money

  Answered 3 years ago by Anonymous

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Q: QuestionSo supposedly, warranty is 90 days. Is warranty through Geek Squad or Samsung?

Asked 3 years ago by Fran.

This question was asked about the related product: Samsung - Geek Squad Certified Refurbished Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black

• A:Answer Geeksquad/bestbuy is who honors the warranty.

  Answered 3 years ago by Greatguy

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