“Having trouble connecting 2 new music frames to a 2024 Frame tv. We use Eero for WiFi and are getting an error that music frames and tv are not on the same network. Auto set in Q symphony fails to sync them up. Any suggestions? TIA”
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I had exact same issue! Had to pair both speakers to TV via Bluetooth mode and then select multi speakers from the Bluetooth devices icon in settings.
Sorry, there was a problem. Please try again later.Hello ChrisKen! Make sure that both Music Frames are connected to the same Wi-Fi network that your 2024 Frame TV is on using the SmartThings app. Open your TV settings and select "Sound → Sound Output" Then select "Q-Symphony" → Enter "Q-Symphony Setup" From here you have the option to choose the Music Frame's position and play the optimized sound according to it's position. Please do reach out to us if these steps do not resolve your issues so we can provide further troubleshooting assistance specific to your setup scenario. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions
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