Questions & Answers

Q: QuestionCan I mount this speaker on the wall?

• A:Answer Yes, the Music Frame can be mounted on a wall and comes with the required hardware.

Q: QuestionDoes this Samsung speaker have a built-in subwoofer?

• A:Answer Yes, the Samsung Music Frame has a built-in subwoofer.

Q: QuestionWhat type of surround sound does this speaker support?

• A:Answer This speaker supports Dolby Atmos surround sound.

Q: QuestionWhat is the peak power handling of this speaker?

• A:Answer This speaker has a peak power handling of 120 watts.

Q: QuestionHow many channels does this Samsung speaker have?

• A:Answer The Samsung Music Frame has 2.0 channels.

Q: QuestionWhat comes in the box with this Samsung speaker?

• A:Answer The Samsung Music Frame comes with a power cable and a remote control.

Q: QuestionHello is this compatible with the Hisense frame TV?

Asked 5 months ago by SigridC.

• A:Answer Hello Ziggy! Yes, you can connect the Music Frame to any TV using either Bluetooth or Optical connections. As long as your TV has those features, you should have no issues connecting it. ~ Samsung Solutions

  Answered 5 months ago by Samsung

  
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Q: QuestionHi. I have a compatible 2024 Samsung TV and the q990d soundbar connected with q-symphony. I have the soundbar under the tv and the rear speakers behind the couch that is facing the tv. If I buy this speaker where should I put it to sound best in the mix?

Asked 1 month ago by BLUR33FACE.

• A:Answer Hello BLUR33FACE! I would recommend placing it between the two rear speakers. That way, when you set it up with Q-Symphony you can set it up and utilize the extra audio from right behind you. ~ Samsung Solutions

  Answered 3 weeks ago by Samsung

  
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Q: QuestionWith Q Symphony, can this connect to a S90C and 990C soundbar at the same time?

Asked 1 year ago by BigD.

• A:Answer Hello BigD. No, at this time you need a 2023-2024 Samsung TV and a 2024 Soundbar like the (HW-Q990D) to utilize Q-Symphony. ~ Samsung Solutions

  Answered 1 year ago by Samsung

  
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Q: QuestionAre the photos digital or does it require a printed copy?

Asked 1 year ago by GBR2018.

• A:Answer Printed. It is just a bluetooth speaker disguised as a picture frame. It is a part of Samsung's line of "hidden in plain sight" campaign, like the frame TV.

  Answered 1 year ago by Anonymous

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Q: QuestionHow does this charge?

Asked 3 weeks ago by Sparlinv.

• A:Answer It’s Powered via cord/plug into the wall

  Answered 1 day ago by JesusCVerified Purchase

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Q: QuestionWhat sort of weather resistance does this have? Just curious if it is hanging in a bathroom I would like to know how well it does with moisture and humidity.

Asked 1 month ago by Pretribrapper.

• A:Answer Hello Pretribrapper! The Music Frame does not have any weather resistance since it is not intended for outdoor use. ~ Samsung Solutions

  Answered 1 month ago by Samsung

  
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Q: Questiondo you need a sound bar with the frame speakers

Asked 2 months ago by Anonymous.

• A:Answer No you do not

  Answered 1 month ago by ColleenBVerified Purchase

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Q: QuestionHow far away can I mount the speakers (2) Samsung - HW-LS60D from Samsung THE FRAME TV? If my room is 14' x 14' can the speakers be mounted on the opposite wall from the TV? TV being on the north wall speakers mounted on the south wall 14' away? Thanks

Asked 8 months ago by Peaks.

• A:Answer Hello Peaks, Yes if you have the Music Frames connected to your Frame TV via Wi-Fi you can place them anywhere in your room. ~ Samsung Solutions

  Answered 8 months ago by Samsung

  
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Q: QuestionCan you use this Art frame speaker with any brand of television? Thanks. Pau

Asked 1 year ago by Compatibiliy.

• A:Answer Hello Compatibiliy. Yes, you can connect the Music Frame to any brand TV if they are compatible with either Bluetooth or optical connectivity. ~ Samsung Solutions

  Answered 1 year ago by Samsung

  
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Q: QuestionWhen using the music frame with a soundbar, does the soundbar need to be connected only through WiFi or Bluetooth as well? Is this compatible with Samsung q990c and Samsung S89C? Can you add more than one frame to this soundbar? Will any of these change?

Asked 1 year ago by Rbek.

• A:Answer Hi Rbek. You only need to connect the Music Frame with either Wi-Fi or Bluetooth not both. To use Q-Symphony using the Music Frame is available only when connected with a (1) 2023-2024 Samsung TV, or (2) 2023-2024 Samsung TV and 2024 Samsung Soundbar. ~ Samsung Solutions

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this have to be plugged into a wall?

Asked 1 year ago by Anonymous.

• A:Answer Yea

  Answered 1 year ago by BhoomaSVerified Purchase

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Q: Questionhi, will you be able to add frames to this like the frame tv?

Asked 1 year ago by ptrrich.

• A:Answer Yes, though the extra frames aren't quite available yet. There are several that were showcased when they showed this thing off. They showed off a black one and wood grain ones.

  Answered 1 year ago by NuggetvilleVerified Purchase

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Q: QuestionI have a hissens tv with a Samsung soundbar that’s hooked up via hdmi how do I connect this to the soundbar??

Asked 5 months ago by Mark.

• A:Answer You can maybe do it with the SmartThings app

  Answered 1 day ago by JesusCVerified Purchase

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