“Volume down button no longer turns the volume down. This is with an Apple TV 4k via CEC. I tried a different Apple TV and have the same problem. Volume up works fine.”
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Hi Minkus! I am very sorry to hear you are experiencing difficulties with the volume control on your new soundbar. So that we can better troubleshoot towards a solution, please reach out to Samsung Support at: 1-800-SAMSUNG, available 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ^Tim
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