“I have hw-q950a soundbar connected to a Samsung TV through ARC. Worked fine for months but now the connection has been lost. Tried re-seating all cables and new HDMI cable. No luck. Want to do hard reset on soundbar, but cannot get it to reset.”
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Try unplugging tv and sound bar from outlet for 30 minutes then plug back in and turn on. Worked for me.
Sorry, there was a problem. Please try again later.Hi Ramsey! I am sorry to hear you are having difficulties with your Q950A Soundbar from Samsung. Follow these steps to reset or re-initialize the soundbar: First, make sure the soundbar is turned on. One powered on, press the + and - (Volume) buttons on the body of the soundbar at the same time for at least 5 seconds. “INIT” appears on the display and then the Soundbar is initialized. Should you need additional assistance with this, please contact us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week. ^Tim
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