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Hi Sam! I’m sorry to see that you are having difficulties with the HDMI ARC connection. So that we can better troubleshoot towards a solution, please reach out to Samsung Support at: 1-800-SAMSUNG, available 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ^Tim
Sorry, there was a problem. Please try again later.You need an 8K HDMI cable. They only provide a standard 4K cable with the sound bar. Had the same issue.
Sorry, there was a problem. Please try again later.In order to utilize dolby atmos you have to make sure that your television and projector support HDMI 2.1 and EARC(enhanced audio return channel) and that the video you are watching is also broadcasting an Atmos signal. You will also need HDMI 2.1 capable cables which deal with high speed data tranfer. If your TV is a 2017 model I'm pretty sure it only supports HDMI 2.0 and regular ARC and most likely will not output atmos signal to your soundbar. I have this system with a 2020 sony TV and have tested the atmos signal and it works great. Hope that this helps.
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