“Anyone, Sound coming from TV is delayed. TV shows that it switched to "external speakers", no sound is coming out of soundbar. It takes a few minutes before sound comes through. Once sound comes through, red light shows on soundbar. Please troubleshoot.”
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Hi PV - If the video on the TV and audio from the Q950A Soundbar are not synchronized, press the SOUND CONTROL button on the soundbar remote, until you see AUDIO SYNC on the display. You can then set the audio delay between 0~300 milliseconds by using the Up/Down buttons. You can also try the below to minimize the delay: 1) Connect the source directly to the Soundbar’s HDMI input, then connect the Soundbar to the HDMI ARC input on the TV. 2) On the TV, set the Sound Delay level to 0. Home > Settings > Sound > Expert Settings > Digital Output Audio Delay: “0” 3) Change the audio format to PCM on both the source device and the TV. Please also make sure you are running the latest firmware update (ver1006.3 released 5/3/21) which includes improved connectivity. You can update your firmware by Auto Update, using the SmartThings app, or by using a USB device. Should you need further assistance with this issue, or have any questions about features or operation, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week, text HELP to 62913, LiveChat on Samsung.com, or Email: https://www.samsung.com/us/support/#contact_us_for_support ^Gina
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