“I ordered this about 64 days ago, probably too late to return now, didn't plan to. Today while watching a movie the Subwoofer started making a clipping noise.. I'm stuck with a system that already failing me when my $300 soundbar and sub worked better.”
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I had a similar issue with in 45 days of my purchase. The sub was acting off then the sound bar just stoped producing sound. I returned it. I would try to return the item .
Sorry, there was a problem. Please try again later.Could be a connection issue, but if not you still have the 1 year warranty from Samsung.
Sorry, there was a problem. Please try again later.Hi there, Please contact Samsung Customer Support for step-by-step troubleshooting. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent by clicking the ‘Support’ link on the Samsung website. ~Samsung Solutions
Sorry, there was a problem. Please try again later.The Samsun -HW-Q990B 11.1.4ch Soundbar with Wireless Dolby Atmos /DTS:X and Rear Speakers is a great system. It is important to have the Best Buy Total Tech support team assemble the installation and run-test the system to pair with the TV system, especially if the TV is not Samsung brand. I have this system. It is working extremely well. If the customer does not have the Best Buy Total Tech, the Samsung support team will assist with the system's connection to perform as expected.
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