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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 384 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are enthusiastic about the HW-Q990B soundbar's exceptional sound quality, encompassing the Dolby Atmos experience and impactful bass. Many appreciate its ease of setup and use, along with the impressive volume output. However, some users have reported connectivity issues and problems with the rear speakers cutting out intermittently.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 384 reviews
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Don’t pass because of the negative reviews

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This speaker system is so good that it made me hate listening to music on my headphones. I’ve had this system about 9 weeks now ($1399 Black Friday deal), and the signal dropping is not an issue at all. I have no experience with the speakers cutting out. The smart things app allows you to adjust the levels of each speaker to your liking, and I highly recommend running the auto EQ. I prefer my sound mode to stay on GAME because it emphasizes the mids, but if you experience voice issues while listening to atoms content, switch it back to standard. Because splurge purchase in a very long time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Worth the price of admission!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to the HW-Q990b from the HW-Q850T, and it was a massive upgrade in audio fidelity. I ran the Q850T for approx 3 years with a 2020 QN75 Samsung TV for the QSymphony and "Dolby Atmos" compatability. Unfortunately, the Atmos effect was quite underwhelming, and I just didn't hear any upward firing drivers for overhead sound. I read several different reviews that convinced me to upgrade to the Q990b series a few weeks ago, and am quite happy I did. Dialogue is more crisp, and the Dolby Atmos effect is now very noticeable. One can adjust the individual levels of the upward, side, and wide firing drivers on the main bar and the rear satellites. The rear speakers are now individually powered, and they make their presence known. Unfortunately, the power cables are short and need a nearby outlet if you dont want to run an extension cord. The complete manual is not included though, and must be downloaded. It suggests placing the subwoofer along the same wall as the soundbar, which actually solved my previous problem of the rear speakers losing connectivity at times. I used to have the subwoofer placed in the corner on the opposite wall when I ran the Q850t. Another TV in a nearby room seemed to affect the rear connectivity whenever it was on, as random disconnects became annoyingly frequent when the tv was on. The issue seemed to resolve when the tv was off. I was very annoyed when the Q990b experienced the same issue, until I relocated the subwoofer to the same wall as the soundbar, and incidentally farther away from the other tv. The disconnects stopped, and everything now works as it should. The Q990B is now matched with a 2023 QN75, and it is quite the cinematic experience at home. We have noticed several subtle audio effects we've never heard before, in films we've seen many times.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality
    Cons mentioned:
    Rear speakers

    Rated 5 out of 5 stars

    Best Soundbar for Dolby Atmos Content

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best for watching dolby atmos content. The connectivity problem with rear speakers didn’t happen on the ones I bought. Q Symphony feature is added plus. Bass is good as well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Rear speakers

    Rated 5 out of 5 stars

    Samsung QN990B soundbar, its sweet sounding

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this sound bar. I was initially a sceptic, coming from receiver and separates world. The voice clarity and movie sound effects are fantastic. Easily better than my previous separates system that was more expensive. I highly recommend this sound bar. Need to play around with the setup settings to get it right. I have had no issues of rear speakers cutting out.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Awesome sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you can fork out the extra bucks, so worth it! Bass is incredible compared to lesser models.. so yourself a favor and buy this. You’ll appreciate it when your watching a movie in incredible surround, or listen to your favorite music. So glad I didn’t settle.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos, Setup

    Rated 5 out of 5 stars

    Best surround sound ever!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to pair with my Samsung QN90B 75 inch tv. The Dolby Atmos is amazing. 28 speakers total with tv and surround sound speakers. Action movies will never be the same. I have been watching movies non stop since I got this system. Setting up is a breeze just plug and play. Works with Samsung smart things.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Excellent Surround Sound & Bass

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar is fantastic, easy to setup, and easily tunable to make it sound the best for my space.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a room set up with a nice AV system so i have high standards when it comes to sound output and quantity. All i have to say is this sound bar in my open floor plan living room keeps up with my av setup. Im blown away. Very loud, high quality sound fills the room very well. Dont hesitate, buy it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great realistic sound effects. Speakers make you feel like you are in the movie itself.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Rear speakers

    Rated 5 out of 5 stars

    Samsung 990B

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbar exceeded my expectation. Heard issues about rear speakers cutting out but haven't had that issue. Awesome soundbar

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wow with Samsung 75 QN90B

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    exceptional the sound is perfect when paired with a 75 QN90B Have to tinkle with the settings but would sugest to use with smarthings app as well subwoofer placement is perfect as well although i would test different areas of your room for your best listening comfort but ,The Q symphonies work great to but remember this only works with 2021 and up samsung smart tvs you can go wrong

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love this sound bar system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system. We have high ceilings and the Dolby Atmos sounds amazing. The only thing that could be better is if the AC cord for the rear speakers was longer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fact best buy sells open boxed items, got this bad boy in prestine condition and for cheaper :)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Theater System

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system overall! Only issue is a rattle inside the sub at 30 & 40 Hz

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Q-Symphony is amazing pairing this with a qn95b…..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BELIEVE ME NOW I AM WINNING ON EVER OCCASION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I AM 52 YEARS OLD MUSIC IS MY LIFE AND I HAVE HAD NUMEROUS SOUNDBAR'S NUMEROUS A/V RECEIVER SAMSUNG 11.1.4 Q990B SOUNDBAR CHANGED EVERYTHING ABOUT MY LIFE SAMSUNG REALLY SHOWED ME WHY MUSIC IS MY LIFE BELIEVE ME I LOVE IT SO MUCH I WISH I CAN NEVER GO TO SLEEP JUST WISH I CAN LISTEN TO MY SAMSUNG 11.1.4 Q990B SOUNDBAR 24 HOUR A DAY

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Absolutely loved it !!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnot believe until I started using it. Perfect sound system for my home. I absolutely loved it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Small scale home theatre essential

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4/5 due to unfortunately my device like many others have witnessed happened to deal with disconnect of the rear satellite speakers. however it RARELY happens. I yet have received feedback from Samsung. Other than that it's a solid piece to expand your audio from TV, Streaming device or mobile device

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Rayj,

      Thank you for purchasing the Samsung HW-Q990B Soundbar and sharing your review.

      So that we can better assist you, please reach out to Samsung Support via:
      1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
      2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.

      Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.

      We hope to hear from you.
      ~Samsung Solutions Samsung

  • Pros mentioned:
    Bass, Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Best Quality Atmos bar that I have owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality soundbar. Center, left and right with up firing Atmos and end speaker that throws the front left and right surround out to the sides. It is a heavy bar, so that should equate to good magnets in the speakers. The Sub-woofer connects wirelessly to the bar. It needs to be plugged into an electrical socket. The rear surround speakers are both horizontal and up firing Atmos speakers. This is my fourth Atmos surround soundbar setup and these are the largest and heaviest rear speakers yet. The rear speakers connect wirelessly, but like the subwoofer need to be plugged into an electrical socket. These HW-Q990B bars have a reputation for having a hard time getting the left rear speaker to connect and I struggled to get mine to connect, but finally it did connect. Updating the firmware is a posted sometimes solution for getting the left rear to connect, but I didn't try it as I bought a Geek Squad certified floor model that had the inspection stickers on it, so I assumed that they would have updated the firmware. You need the Samsung app on your phone to get all the features. You need to click the three dots in the upper right of the app to get the adjustments for the rear speakers. It has a feature called adaptive sound which analyzes the sound coming from each speaker and adjusts the sound accordingly. They are great speakers. Even my wife commented on how they were better than our previous set and they were a top end brand. We do not have a perfect surround speaker placement layout in our living room and they still sound really good. Great soundbar, but you need to have the ability and the desire to set it up right. It is not a plug it in and everything is perfect experience. There are lots of videos on YouTube on setting these up. This model has been replaced by the Q990C so they may have fixed the aggravation of the difficulty with the left rear surround speaker connecting on it. Oh, and for you base lovers, it will shake the walls in action movies, but you can set it anyway you want. A hint for those who might be disappointed with the lack of volume on the surround speakers, lower the volume on all the bar speakers and turn up the rears all the way and then just turn up the general volume. Also remember, you only get sound out of the rears with content that has surround mastered audio. It also has center channel enhancement which increases the volume of the dialog and lowers the background audio. You have your option to use or not use this feature.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Setup, Sound quality

    Rated 5 out of 5 stars

    I ❤️ IT

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My surround sound receiver died on me so that put me in the market for a new one but also was looking into sound bars. After looking at receivers I decided to go with a sound bar and after researching i decided on this one. I brought it on Black Friday and I'm very pleased with my decision. Sounds great, gets really loud, nice bass, and easy setup.

    I would recommend this to a friend
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