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If your still within the return policy you can go to a nearby Best Buy to exchange for a new one and if not try contacting samsung
Sorry, there was a problem. Please try again later.Just take it to the Geek Squad to have it repaired or replaced would be the easiest route to take
Sorry, there was a problem. Please try again later.Hello Hhh, Please contact Samsung Customer Service for any replacements. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent by clicking the ‘Support’ link on the Samsung website. ~Samsung Solutions
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