“I have a HW-990B and am not getting video to the TV. Roku Ultra connected to soundbar HDMI 1 input>new arc HDMI cable connected to ARC output>TV. Older TV has a normal HDMI input. I can here audio, but no video. Shouldn't this work? What's wrong?”
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You might need to use a optic cable to get video, not sure about that...contact Samsung they can answer that for you...hope that helps ?
Sorry, there was a problem. Please try again later.Hello Jonny, For step-by-step troubleshooting assistance, please contact Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent by clicking the ‘Support’ link on the Samsung website. ~Samsung Solutions
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