Questions & Answers

Q: QuestionWhat is the warranty coverage provided by Samsung for this refrigerator, and what does it include?

• A:Answer Samsung provides a 10-year warranty on parts and a 5-year warranty on labor for the Digital Inverter Compressor of this refrigerator.

Q: QuestionWhat material are the refrigerator shelves made of, and are they adjustable or fixed?

• A:Answer The refrigerator shelves are made of tempered glass. They are adjustable, allowing users to customize the space within the refrigerator to accommodate different-sized items.

Q: QuestionHow does the 'Metal Cooling' feature help in maintaining freshness and consistent temperature?

• A:Answer The 'Metal Cooling' feature in Samsung's 30 cu. ft. 3-Door French Door Smart Refrigerator utilizes stainless steel paneling to maintain consistent temperature throughout the refrigerator. This helps lock in cold air and seal in freshness, ensuring that food stays fresher for longer periods of time.

Q: QuestionWhat is the estimated annual operating cost of this refrigerator compared to similar models?

• A:Answer The estimated annual operating cost of this Samsung refrigerator is 109 United States dollars. This cost is relatively lower compared to similar models, as it is Energy Star certified and has features like SmartThings Energy that help monitor and manage power usage.

Q: QuestionWhat are the four types of ice that this refrigerator can produce, and how do I switch between them?

• A:Answer This Samsung refrigerator can produce four types of ice: cubed, Ice Bites, curved, and crushed. To switch between them, use the Dual Auto Ice Maker in the freezer drawer for cubed or Ice Bites, and the external dispenser for curved or crushed ice.

Q: QuestionWhat is the configuration of the freezer compartment, and does it have any special features?

• A:Answer The freezer compartment of this Samsung refrigerator is configured as a pull-out drawer. It has a dual auto ice maker that produces cubed ice and Ice Bites, and an external dispenser that offers curved and crushed ice options.

Q: QuestionWhat are the dimensions of this refrigerator, including height, width, and depth, both with and without the doors open?

• A:Answer The dimensions of the refrigerator with the doors closed are 70 inches in height, 35 3/4 inches in width, and 36 1/4 inches in depth. With the doors open 90 degrees, the depth of the refrigerator is 44 inches.

Q: QuestionHow does the 'Slide-in Shelf' feature work, and what are its benefits?

• A:Answer The 'Slide-in Shelf' feature in the Samsung 30 cu. ft. 3-Door French Door Smart Refrigerator allows users to flexibly adjust the shelves in the fridge. These shelves can be slid back to create more space to accommodate tall or bulky items, providing better organization and easy access to food and beverages.

Q: QuestionCan you explain the 'Family Hub' feature and its capabilities?

• A:Answer The Family Hub feature on Samsung's 30 cu. ft. 3-Door French Door Smart Refrigerator is a digital touchscreen interface that offers various smart capabilities. It allows users to share pictures, stream music and videos, access recipes, control smart devices, and use Alexa voice assistant, all from the refrigerator's screen.

Q: QuestionHow does the 'All-Around Cooling' feature ensure consistent cooling throughout the refrigerator?

• A:Answer The 'All-Around Cooling' feature in the Samsung 30 cu. ft. 3-Door French Door Smart Refrigerator ensures consistent cooling throughout the refrigerator by using evenly spaced vents and continuously monitoring the temperature. This system helps maintain the same interior temperature from corner to corner, keeping food fresher for longer.

Q: QuestionCan you explain the 'SmartThings Energy' feature and how it helps manage energy consumption?

• A:Answer The 'SmartThings Energy' feature allows you to monitor and manage your refrigerator's power usage. It provides energy- saving tips and alerts to help reduce your electric bill. You can access this feature and control your refrigerator remotely using the SmartThings app on your phone.

Q: QuestionWhat is the total storage capacity of this Samsung refrigerator?

• A:Answer The total storage capacity of the Samsung 3-Door French Door Smart Refrigerator with Family Hub is 30 cubic feet. This includes 20.8 cubic feet of refrigerator space and 9.2 cubic feet of freezer space.

Q: QuestionDoes this refrigerator come with a water filter, and if so, what is the model number for replacement filters?

• A:Answer Yes, this Samsung refrigerator comes with a water filter. The replacement filter model number is HAF-QIN.

Q: QuestionCan i turn off the freezer ice maker and leave the external ice maker on?

Asked 1 year ago by CJ.

• A:Answer Hi CJ, No, the dispenser and ice maker in the freezer are linked, therefore shutting off this function will turn off both. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147600527) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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