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12 Questions & 39 Answers
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  • Question
    How does it do picking up long hair? My daughter pulls her red hair out and it has clogged and broken every vacuum I have owned including a Kirby!   (4 Answers)

    By Grammyneon April 20, 2016.

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    • Best 
      Answer

      Seriously? This is a miniature vacuum and I'm sure it will get clogged as easily if not more so than other vacuums. How's ur daughter look with shorter hair?

      By Helpmeclean June 3, 2016.

    • Question
      How does it compair to the 990, 880 and 660 I Robot as far as cleaning, noise, and over all use?   (4 Answers)

      By Anonymous May 11, 2016.

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        Answer

        I actually just posted a review comparing it to the Roomba 860 and Neato D80. Overall I think it's the better vacuum. No louder than the Neato (which was slightly louder than the Roomba) but has a quiet mode where you can barely hear it, if you need to quiet it to take a call or similar. The cleaning is superior to both, and it just feels sturdier and better built.

        By DianaJ December 24, 2016.

      • Question
        How good is it at picking up dog hair ?   (5 Answers)

        By mom May 9, 2016.

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        • Best 
          Answer

          I have 3 dogs and 3 cats, so we get alot of hair on the floors. This thing does great, you have to run it every day so it can keep up. If you let it go for a few days your bin is going to fill and change the suction.

          By Robert August 11, 2016.

        • Question
          Multi level homes? How or does Vacuum work on this? We have 3 busy levels. Thank you for any insight ~Carlee PS: Thank you whoever asked about human hair!! With 3 teen girls w/ long hair...I was surprised I had not seen that question till now.   (2 Answers)

          By Curious1Carlee December 12, 2016.

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          • Best 
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            The unit memorizes it's path on one level using sensors in three dimensions. If you took it to another level you would have to take the charging station as well. It will "think" it is on the original level and start on the same path, but the sensors "look" at the ceiling and should adjust for the new walls it will see/sense. It has stairs sensors so it won't fall down. Should work fine, just take the charging station to each level before you start the unit. Cleans cat hair and everything really well. Ours has gotten stuck once under a table the first time we ran it. It beeps in distress so if you are home, you can free it. Never has been stuck again since we've had it. Turn lights on in closets so it will clean there. It will stop if the reservoir fills up. Again it will beep to signal that it needs attention. I love that the dirt reservoir components can be washed in the sink. Our cats now ignore it or follow it around. If it needs recharging before it finishes beware that it might start cleaning the rest of your home after it recharges - in the middle of the night. Best tech purchase of the year for us.

            By TXtechnut December 13, 2016.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          does it resume cleaning after being low on charge and returning to the base for charging. best buy and samsung reps said it does not.   (4 Answers)

          By mayanknyu July 1, 2016.

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            I do not know for sure because it has not run out before finishing. But my understanding is that this model does not have that feature but the higher priced models do.

            By Robert August 11, 2016.

          • Question
            how is it on hardwood floors?   (5 Answers)

            By Anonymous May 9, 2016.

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              Great on hardwoods, painted concrete floors, area rugs and tile. Will get stuck on floppy bathroom rugs. We pick them up off the floor along with the scale and trash bin before we start the Powerbot.

              By TXtechnut December 13, 2016.

              • Verified Purchaser
              • My Best Buy® Elite Member
          • Question
            Does this come with the docking station or do I have to purchase that separately?   (5 Answers)

            By Anonymous September 5, 2016.

            Answers
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              Answer

              It comes with the docking station.

              By Peggy December 7, 2016.

              • Verified Purchaser
              • My Best Buy® Elite Member
          • Question
            is it possible to update the software and firmware on this ?   (2 Answers)

            By mayanknyu July 1, 2016.

            Answers
            • Best 
              Answer

              Samsung has offered firmware updates only on the WiFi equipped models. There is not much need for updates -- except for the complexities of WiFi itself, and supplied apps. The robot operation has been perfected over many years and is only one function, unlike a PC with many programs.

              By GLNC July 25, 2016.

            • Question
              How is it on carpet? My house has one floor that is entirely carpet   (2 Answers)

              By Luisa August 5, 2017.

              Answers
              • Answer

                It works great on hard floors, and ok on rugs and short loom carpet, But the battery won't last long on carpet

                By tank1 August 18, 2017.

                • Verified Purchaser
                • My Best Buy® Member
            • Question
              Does it require an overnight charge for the first time?   (2 Answers)

              By der4loa07 June 7, 2017.

              Answers

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