“VG-STC4000 with UN32EH5300 Dear Mr. Samsung: I already purchased the VG-STC4000 camera and installed in the UN32EH5300. After not being recognized the camera by SKYPE I proceeded to upgrade the firmware of the TV (ver 2001.3). I restarted the TV and reinstalled SKYPE (ver: 2.140411). When I disconnect and reconnect the camera I get "Connect to USB Camera and Mic" and in 2 secs I get "USB Mic and Camera disconnected." The blue led in the webcam keeps on, so I know the camera works fine. I have tried installing it in the only two USBs ports that the TV has, with the same results. Any advice?”
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SamsungFan14, Updating the television was the best idea - always check to make sure no new versions are available. It sounds like the camera is connecting, but then disconnecting - and unfortunately, there's not much to diagnose. Here's a guide for using Skype - and if this doesn't help solve the issue, you may want to reach out to the Samsung customer service center directly - or see if you can exchange the camera. They're usually very reliable, so it may be "the one" that went out with something wrong: http://downloadcenter.samsung.com/content/UM/201204/20120405165133112/2012_Skype_Eng-0316-1.pdf Thanks for your support of Samsung, and we hope you can get Skype working soon! Keep us posted. --Mr. S
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