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Questions & Answers

Your price for this item is $699.99
The comparable value price is $989.99
Page Showing 1-11 of 11 questions
  • QuestionCan the range be controlled remotely?

    • Answer This smart electric range has Wi-Fi connectivity and works with SmartThings.
    This question and answer was generated by AI based on customer and product data.
  • QuestionIs the range ADA compliant?

    • Answer This range is ADA compliant.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes the range have a self-cleaning feature?

    • Answer This oven uses a self-cleaning high heat method for cleaning.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the difference between the convection and conventional oven settings?

    • Answer Convection cooking allows you to cook food faster and more evenly than a conventional oven.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the oven capacity of the range?

    • Answer The oven capacity is 6.3 cubic feet.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat power cord is required for the stove

    Asked by noa.

    • Answer We are glad to receive your inquiry, Noa. Let’s get you the details you need. This range model requires a power cord with three or four wires that connects to a 40-amp, 240-volt outlet. Have a great day. -John

      Answered by Samsung

  • QuestionWhat is the height of the cook top (excluding where the control buttons are)

    Asked by Nicole.

    • Answer Hi Nicole, The range's height without the control button section is 36 1/8 - 36 7/8 inches. Have a great day! Chrystel

      Answered by Samsung

  • QuestionHow do you turn the musical notifications off? They're very loud and annoying.

    Asked by Anonymous.

    • Answer Hi there, I have shared the manual for instructions on turning off/on the notification sounds. Kindly read page 39. User manual: https://downloadcenter.samsung.com/content/UM/202502/20250219160004229/O_01._IB_FULL_NE5000A_NE63D6511_AA-00_EN.pdf Have a great day! Chrystel

      Answered by Samsung

  • QuestionMy stove screen is saying C-d1

    Asked by Anonymous.

    • Answer Greetings, Your range plays an important role in preparing meals. Let's get the necessary information to ensure your stove provides satisfying results. Kindly check the link below and see page 56 (Information codes) to address the code displayed by your range. User manual: https://downloadcenter.samsung.com/content/UM/202502/20250219160004229/O_01._IB_FULL_NE5000A_NE63D6511_AA-00_EN.pdf Should you need more assistance with the range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148507331) to help our team pull up your information when you message us. Have a great day, -Ernest-

      Answered by Samsung

  • Questiondoes it have an automatic shutoff

    Asked by Anonymous.

    • Answer Hi there, Yes, this range has a timed cooking where it will automatically shut off at the end of cooking time. ^Rodel

      Answered by Samsung

  • QuestionThe display turns off after awhile. Is there a way to keep the time display on all the time?

    Asked by Anonymous.

    • Answer Hi there, Yes, the display can always be on if the Smart Function is ON while the device is connected to the wifi. ^Rodel

      Answered by Samsung