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Agustin: If you lost your password, you need to factory-reset your Samsung Portable SSD. In the event of a factory reset, all data stored on the SSD will be deleted, and Samsung does not guarantee the data stored on the Samsung Portable SSD under any circumstances. Should you need assistance or have questions, please reach out to Samsung Support at: 1-800-SAMSUNG (ask for Memory) Available 9AM – 12AM EST (Mon-Fri) - Samsung Memory
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