Questions & Answers

Q: QuestionHow fast can this Samsung SSD transfer data?

• A:Answer The Samsung T9 Portable SSD can reach data transfer speeds of up to 2,000 MB/s.

Q: QuestionWhat is the storage capacity of this Samsung SSD?

• A:Answer This Samsung SSD has a storage capacity of 1TB.

Q: QuestionWhat software comes included with this Samsung SSD?

• A:Answer The Samsung SSD comes with Samsung Magician Software.

Q: QuestionIs this Samsung SSD compatible with gaming consoles?

• A:Answer Yes, the Samsung T9 Portable SSD is compatible with gaming consoles.

Q: QuestionDoes this Samsung SSD have any security features?

• A:Answer Yes, the Samsung SSD offers password protection as a security feature.

Q: QuestionCan I transfer pictures directly from an iPhone 13 to the SSD?

Asked 2 years ago by Guy.

• A:Answer Guy: Hi there, The T9 may not be compatible with all devices but is compatible with Android devices and iPhone 15, iPhone 15 Plus, iPhone 15 Pro, and iPhone 15 Pro Max using USB-C. - Samsung Memory

  Answered 2 years ago by Samsung

  
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Q: QuestionIs the T9 plug and play or does it require software installation?

Asked 9 months ago by Oldster.

• A:Answer Oldster: Yes, the T9 SSD is plug and play. Windows and macOS will automatically recognize the drive once it's connected via the provided USB-C and USB-A cables. - Samsung Memory

  Answered 9 months ago by Samsung

  
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Q: QuestionHow can i restore my password if i forgot it?

Asked 11 months ago by Agustin.

• A:Answer Agustin: If you lost your password, you need to factory-reset your Samsung Portable SSD. In the event of a factory reset, all data stored on the SSD will be deleted, and Samsung does not guarantee the data stored on the Samsung Portable SSD under any circumstances. Should you need assistance or have questions, please reach out to Samsung Support at: 1-800-SAMSUNG (ask for Memory) Available 9AM – 12AM EST (Mon-Fri) - Samsung Memory

  Answered 11 months ago by Samsung

  
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Q: QuestionDoes this product have issues with thermal throttling issues>

Asked 1 year ago by DitchDoc.

• A:Answer DitchDoc: The Samsung T9 Portable SSD does not suffer from significant thermal throttling issues. Its advanced thermal solution withstands, and controls heat to keep the SSD at ideal temperatures—even in heavy use. - Samsung Memory

  Answered 1 year ago by Samsung

  
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Q: QuestionCan I backup data from my Android smartphone onto this disk and how?

Asked 2 years ago by AndroidUser.

• A:Answer Yes. Go to settings, about phone, back up and restore, and click back up to external drive.

  Answered 2 years ago by Oliver

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Q: QuestionMy HP laptop USB ports are USB 3.2 Gen 1.0. How will that affect the transfer rate?

Asked 5 months ago by fuesty.

• A:Answer fuesty, Performance may vary depending on host configuration. To reach maximum sequential read/write speeds of up to 2,000 MB/s, respectively, the host device and connection cables must support USB 3.2 Gen 2x2 and the UASP mode must be enabled. ~Samsung Pro

  Answered 5 months ago by Samsung

  
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Q: QuestionIs this compatible with Windows 11?

Asked 5 months ago by JRMM.

• A:Answer JRMM, Yes, you can use the T9 SSD with Windows 11. ~Samsung Pro

  Answered 5 months ago by Samsung

  
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Q: QuestionIs it compatible with iPhone 16 pro max?

Asked 6 months ago by Bob.

• A:Answer Bob: Yes, the Samsung T9 SSD is compatible with the iPhone 16 Pro Max via the provided USB-C cable. - Samsung Memory

  Answered 6 months ago by Samsung

  
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Q: QuestionWhat, if any, links or websites are required to be able to encrypt?

Asked 10 months ago by GRP.

• A:Answer GRP: Samsung’s Magician Software supports encryption features which can be downloaded here: https://semiconductor.samsung.com/consumer-storage/support/tools/ - Samsung Memory

  Answered 10 months ago by Samsung

  
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Q: QuestionAny encryption or security software included? Thank you.

Asked 1 year ago by Anonymous.

• A:Answer None

  Answered 1 year ago by RandomDriverVerified Purchase

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Q: Questioncan i back up data from my windows laptop and use on my macair?

Asked 2 years ago by Bernie.

• A:Answer As far as backup yes, and i used it on my PC and my galaxy notebook so i dont see why it wouldnt work on a macair

  Answered 1 year ago by RandomDriverVerified Purchase

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Q: QuestionDoes this work with most Linux distros?

Asked 2 years ago by Jake.

• A:Answer Yes

  Answered 1 year ago by TrayJVerified Purchase

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