“my newly purchased ixpand flash driveluxe 128 GB does not plug into my phones lightning port far enough to be recognized.I have an otter brand case on the phone is there an extender that I can add to the flashdrive so that it extends into the phone enough”
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Look on line, plenty of small extenders available
Sorry, there was a problem. Please try again later.Apple makes a USB adapter that plugs into the lightning port and provides extension. However with Otterbox, my experience is that it may be simpler to take the case off. Sometimes the adapters are just as big as the device you’re plugging into it.
Sorry, there was a problem. Please try again later.Please allow us to inform you that we do not recommend to use adapter or connector with our Flash Drives. We would suggest you to remove the case of your device while using the iXpand Flash Drive. For further assistance, please reach out to our support available at --https://www.sandisk.com/about/contact/customer-care.
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