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Hi, We are sorry for the inconvenience caused to you. We recommend you to try formatting the drive by connecting to another computer. Kindly make sure to take backup of existing data as formatting is a data destructive process. Please see answer ID 51125 (https://support-en.sandisk.com/app/answers/detailweb/a_id/51125). If the issue persists, you can open a ticket at (https://support-en.sandisk.com/app/askweb) with detailed problem and error screenshots.
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