Questions & Answers

Q: QuestionWhat is the maximum read speed of this SanDisk flash drive?

• A:Answer The maximum read speed for this flash drive is 90 megabytes per second.

Q: QuestionCan I back up my photos and videos automatically with this flash drive?

• A:Answer Yes, you can set up automatic backup for your recent photos and videos using the iXpand Drive app.

Q: QuestionHow does the swivel design on this flash drive provide protection?

• A:Answer The swivel design protects both the Lightning and USB-C connectors when they are not in use.

Q: QuestionWhat is the total storage capacity of this flash drive?

• A:Answer This flash drive has a storage capacity of 256GB.

Q: QuestionDoes this flash drive have password protection?

• A:Answer Yes, you can password-protect your files and photos across iOS devices, Mac, and PC using the iXpand Drive app.

Q: QuestionDo you need an app in order this to work

Asked 4 years ago by C123.

• A:Answer The iXpand Drive App DOES NOT WORK with this 256GB iXpand Phone Drive Luxe for iPhone. SanDisk knows it doesn't work, but I bought it because the "SanDisk Team" answers questions like this by saying it does work. They're wrong.

  Answered 1 year ago by thebeazVerified Purchase

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Q: QuestionHello, I was wondering since you have to download an app in order for this flash drive to work, does it cost money? Also do you have to buy software and licensing in order to use this flash drive as storage for videos and pictures from an iPhone?

Asked 3 years ago by iPhoneUser.

• A:Answer I did no have to pay for the ap. The ap is light years ahead of iTunes and a lot easier to use.

  Answered 3 years ago by tcttcfVerified Purchase

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Q: QuestionWill this transfer images from my PC to my iPhone?

Asked 3 years ago by tcttcf.

• A:Answer Yes, you can transfer from PC-to-iPhone, and the opposite, from iPhone-to-PC.

  Answered 3 years ago by MacFanVerified Purchase

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Q: QuestionCan I save photos to my PC using the usb device?

Asked 3 years ago by GNick.

• A:Answer Please allow us to inform you that the SanDisk® iXpand Luxe Flash Drive will work as regular plug and play USB Type C storage device when connected to a computer and you can transfer any type of data on this Flash Drive.

  Answered 3 years ago by SanDisk Team

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Q: QuestionO.K., I bought this item. The instruction manual does not say if I can use this drive with multiple devices. Can I back up my photos from my USB-C iPhone and also back up my photos from my lightning equipped iPad mini?

Asked 3 years ago by Jrplatinum.

• A:Answer iPhones uses the lightning connection not USB-C. Since this has both USB-C and lighting connectors it should work.

  Answered 3 years ago by Anonymous

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Q: QuestionHi- Is it standard for the Sandisk IXpand to have preloaded photos, videos and 2 applications on it, brand new out of the package?

Asked 3 years ago by JungSyd.

• A:Answer Yes, the SanDisk® iXpand Luxe Flash Drive come with pre-loaded sample photos, videos and it also come with Memory Zone and iXpand drive application.

  Answered 3 years ago by SanDisk Team

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Q: QuestionI have the Iphone Pro 12 will the San Disk -256GB IXpand Flash Drive work with this phone.

Asked 3 years ago by gofarcar.

• A:Answer Yes, the SanDisk® iXpand Luxe Flash Drive 256GB is compatible with the Apple iPhone 12 Pro. Please refer to the below mentioned link to know compatible devices for iXpand Flash Drives : -- https://kb.sandisk.com/app/answers/detail/a_id/17174

  Answered 3 years ago by SanDisk Team

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Q: QuestionI am new to photo sticks. I read the q & A section and they all mentioned transferring photos . Does that mean once the photos are transferred they are gone from the phone? I actually only want to copy my photos onto the stick as a backup .

Asked 2 years ago by Rockpainter.

• A:Answer They’ll stay on your phone unless you choose to delete them after they are backed up. It’ll give you the option to delete after import.

  Answered 2 years ago by NapoVerified Purchase

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Q: QuestionIs the SanDisk iXpand flash drive Luxe iPhone Lightning compatible with iPhone 13?

Asked 2 years ago by Memory.

• A:Answer It's supposed to be. I am waiting for an extension/adapter for the lighting port. I am using an Otterbox case and the case is too thick for the Flash drive to reach lighting port on the phone.

  Answered 2 years ago by user617246

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Q: QuestionDoes it copy duplicate pictures? Also, does it keep live pictures “live.”

Asked 3 years ago by Anonymous.

• A:Answer Please allow us to inform you that the iXpand Flash Drives does not backup duplicate file automatically however, you can transfer duplicate file using manual backup. Also, be informed that live pictures are stored as it is and the file will appear as live pictures when transferred back to the host device. You may also refer to the user manual of iXpand Flash Drive using the below mentioned link : -- https://downloads.sandisk.com/downloads/um/ixpand-drive-um.pdf

  Answered 3 years ago by SanDisk Team

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Q: QuestionI have a iXpand flash drive 128GB, Buy it from bestbuy at last week. When I pluging to ipad,it show"no support" this device.How can I do now?Please help. Thank you.

Asked 3 years ago by James.

• A:Answer You Must Download The App To Each Device That It’s Being Used On Also Phone, Tablet, Desktop, Laptop.

  Answered 3 years ago by MunchenzoVerified Purchase

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Q: QuestionIs there a charger for this stick. Because my iPhone it gets low in charge when i connected the stick to transfer photos ?

Asked 3 years ago by Rose22.

• A:Answer No, you will need to use when you have a full or reasonable charge.

  Answered 3 years ago by VictoriaVerified Purchase

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Q: QuestionIs this compatible with an iPhone SE?

Asked 3 years ago by Rich.

• A:Answer Yes, the SanDisk® iXpand Luxe Flash Drive is compatible with the Apple iPhone SE. You may also refer to the below mentioned link to know more : -- https://kb.sandisk.com/app/answers/detail/a_id/17174

  Answered 3 years ago by SanDisk Team

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Q: QuestionCan i store games on this flash drive?

Asked 3 years ago by Cynthe.

• A:Answer Yes, you can store any type of data on this drive since it is a storage device. However, you can transfer games to this drive using a computer only. In order to know more about this iXpand Flash Drive using the below mentioned link : -- https://kb.sandisk.com/app/answers/detail/a_id/23274

  Answered 3 years ago by SanDisk Team

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