“Just purchased 9/13/25 . Trying to transfer pictures of grandchildren to my PC. My Iphone 16 Pro does not recognize it when it's plugged in.”

1-2 of 2 Answers

• Hi Dave, we apologize for the inconvenience. Please note that the Ultra Dual Drive Luxe should work with the USB-C port on your iPhone 16 Pro. Please ensure your iOS is up to date and try reconnecting. Also, try accessing the drive using the Apple Files app. If it still doesn't work, test it on a PC to confirm functionality. If the issue persists, please open a support ticket with a detailed problem description and relevant screenshots at (https://support-en.sandisk.com/app/askweb).

  Answered by SanDisk Team 2 months ago

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• Does not work on 16 Pro. My phone is on latest iOS. Attached to laptop and that reads files.

  Answered by Anonymous 1 month ago

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