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Hi Freda, Thanks for the question. I have heard of some Samsungs needing different sized M6 or M8 screws than what we provide with our mounts. I would assume that would be what your installer is talking about. It is possible that you would need longer than the M6 x 35mm screws that are provided with the mount. If you have any other questions give us a shout at info @ sanus . com or at 1-800-359-5520 Thanks, - Haydn @ SANUS
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