A:Answerthey go down the same bay and plug into the bottom outlet cover thing that comes with the unit, You will creat another hole at the bottom of the wall and install the outlet that comes with it, then the cord that comes with it must plug into an existing outlet to give power up to the oitlet you put behind the tv.
A:AnswerHello,
This kit comes with romex cable that connects the top module to the bottom module and an extension cord to connect the bottom module to your outlet.
If you have any other questions, feel free to reach out to our team at [email protected] or 1-800-359-5520. We’re happy to help. Thanks, SANUS Support
A:AnswerHello,
Sorry to hear that you are having this issue. We'd like to help solve this for you. Please reach out to us at [email protected] or call 1-800-359-5520.
Thanks,
SANUS Support
A:AnswerInstall the main tv mount first and then fit your concealer box after. You have a little less room to work with, but at least you know it is positioned in the right spot.
A:AnswerYes. It's a standard 120v male plug. Whatever cord you use does need to extend straight out on the female end because the bottom outlet is in a recess.
A:AnswerIf your wall has the horizontal 2x4s you mention (firebreaks) you will have to choose another location to run the wire or cut a hole in the fire break to run the cord and any cables. This will require removing some drywall to drill the hole then replacing it, mudding it, texturing it and painting. This is not a difficult task.
A:AnswerWe had 2 installed by Geek Squad a couple weeks ago. One interior and one exteror wall. They just said on exterior walls there may be firestopping material half way down the wall that makes install more tricky. Ours is older and didnt have the stopping. They just said if it is there it requires more holes in wall to get their way behind the firstopping. So yes, it can be installed on exterior. Just might be little harder.
