Questions & Answers

Q: QuestionWhat is the minimum age recommendation for this scooter?

• A:Answer The minimum recommended age for this scooter is 6 years old.

Q: QuestionWhat is the maximum speed of the Segway scooter?

• A:Answer The maximum speed of the C2 Pro scooter is 12.4 mph.

Q: QuestionDoes this scooter have a foldable design?

• A:Answer Yes, the scooter has an easy-fold mechanism.

Q: QuestionHow far can you travel on a single charge with this scooter?

• A:Answer This scooter has a maximum operating range of 7.5 miles.

Q: QuestionWhat type of brake system does the scooter use?

• A:Answer The C2 Series uses a high-performance mechanical drum brake system.

Q: QuestionIf the battery dies while they are away from home, will it become a regular kick scooter or does it have to be pushed?

Asked 2 years ago by Som3.

• A:Answer You can scoot it but NOT easily. It's heavier than a regular scooter. However, the app and the scooter will tell you how much of a charge you have left, so "shouldn't" happen if they pay attention.

  Answered 2 years ago by KellyEVerified Purchase

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Q: QuestionDoes this scooter ride by itself once it hits a certain speed? Looking for one that allows you to not have to turn the throttle the whole time.

Asked 2 years ago by Giftgiving.

• A:Answer Thanks for asking! Kid Scooters doesn't have a cruise mode feature at the moment. However, most of our Adult Scooters has the cruise mode feature where you can set up your speed. Please visit our website at https://store.segway.com/all-products.

  Answered 1 year ago by Official Segway Support

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Q: QuestionWhat is the minimum height for someone to ride this? How low do they handle bars go down?

Asked 6 days ago by Mike.

• A:Answer Hi Mike - per Best Buy's website, the recommended height is 3’8” – 5’6”

  Answered 3 days ago by Official Segway Support

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Q: QuestionDo you have to push the scooter to get the motor to start or is there a throttle or button without pushing off first?

Asked 9 months ago by Anonymous.

• A:Answer Yes you have to push first. The motor starts at 2mph. Honestly that is nothing though. It is usually one push for me and it takes off.

  Answered 2 months ago by RameyEVerified Purchase

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Q: QuestionWhat size & material are the wheels?

Asked 10 months ago by TB.

Q: QuestionIs this scooter a good fit for a 8-9 year old kid

Asked 10 months ago by Alsbama.

• A:Answer Yes. I’d keep it off sports mode, when it’s off it doesn’t over over 9mph

  Answered 10 months ago by user485534

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Q: QuestionCan your ride on bumpy terrain?

Asked 1 year ago by Erika.

• A:Answer I drive it on the road, over speed bumps, through trails at the parks in our area. So I would say yes you can ride it on a bumpy terrain.

  Answered 2 months ago by RameyEVerified Purchase

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Q: QuestionIs the handle adjustable

Asked 1 year ago by Handle.

• A:Answer Yes. It has 3 different levels I believe. The handle bar also fold down onto the scooter making it compact and easy to carry around like in the car or for storage.

  Answered 2 months ago by RameyEVerified Purchase

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Q: QuestionDoes this scooter have Bluetooth?

Asked 1 year ago by Anonymous.

• A:Answer Yeah! You can play music with it or calls.

  Answered 11 months ago by GenesisVerified Purchase

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Q: QuestionI need to buy another charger. Where do I buy the right one?

Asked 1 year ago by Lys.

• A:Answer https://store.segway.com/charger-assembly-c2-c2-pro-e2-e2-plus

  Answered 1 year ago by Official Segway Support

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Q: QuestionWhere is the qq.r. code located at?

Asked 1 year ago by Anonymous.

• A:Answer The QR code is located in the User Instructions and is also available at this link: https://knowledge.segway-ninebot.com/kmBackend/resource/getFile?id=2815

  Answered 1 year ago by Official Segway Support

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Q: QuestionCan the lithium battery be removed from the scooter for airplane travel ?

Asked 1 year ago by Anonymous.

• A:Answer yes, you can remove the battery from scooter by taking out the grip sheet over the deck and un-screw the screws under this sheet. But this process voids warranty.

  Answered 1 year ago by Kris

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Q: QuestionWould this be good for a 13 year old or is it aimed for younger children?

Asked 2 years ago by Anonymous.

• A:Answer for 13yrs, it might be small/short in my opinion.

  Answered 1 year ago by kris

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Q: QuestionIf this is shipped, does it have to be put together?

Asked 11 months ago by RM44.

• A:Answer The Segway C2 Pro scooter comes partially assembled when shipped. You’ll need to complete some minor assembly, such as: 1. Attaching the handlebars: Usually secured with a few screws (tools are included in the package). 2. Checking connections: Ensuring all cables are properly connected. 3. Inflating the tires (if applicable). 4. Charging the scooter before the first use.

  Answered 11 months ago by Official Segway Support

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