Questions & Answers

Q: QuestionAre baskets going to be offered in the near future as an accessory for scooters?

Asked 4 years ago by Tom.

• A:Answer We do not have any basket for our kickscooters at this time. We will definitely consider this in the future!.

  Answered 4 years ago by Official Segway Support

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionCan the ninebot F30 be plugged into a separate portable power bank while operating in motion?

Asked 1 year ago by BH.

Q: QuestionIs there a weight limit on it

Asked 2 years ago by Hasnain.

• A:Answer About 220 lbs

  Answered 2 years ago by CharlesVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionAre there locations to have it fixed if it needs it

Asked 2 years ago by Anonymous.

• A:Answer You have to send it via fed ex to their repair shop. You have to pay all transit costs.

  Answered 1 year ago by SarahH

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan we exchange the scooter as the sport or economy mode isn’t working

Asked 2 years ago by Btu.

• A:Answer Yes

  Answered 1 year ago by SamerDVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this scooter foldable?

Asked 2 years ago by Davee.

• A:Answer Yes

  Answered 2 years ago by DonaldSVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the website where I go to hook my scooter up to my phone.

Asked 2 years ago by Dayton.

• A:Answer Segway Ninebot app on the App Store

  Answered 1 year ago by RobEVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you adjust the height of the handlebars?

Asked 2 years ago by Anonymous.

• A:Answer No the handlebars can not be adjusted.

  Answered 2 years ago by UnhappyVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this have lights for nighttime use?

Asked 2 years ago by Anonymous.

• A:Answer Yes

  Answered 2 years ago by Guraqt12

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionis this model UL approved

Asked 2 years ago by Rikk.

• A:Answer Thanks for asking! Thanks for asking! For fastest service Please contact support via email at technicalsupport@segway.com via phone at 1-866-4SEGWAY (866-473-4929) or use the following link for the quickest response: https://support.segway.com/enduser.php or you can also visit our support website at https://support.segway.com/product/f30 for more product information.

  Answered 2 years ago by Official Segway Support

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the weight limit for riders

Asked 2 years ago by Anonymous.

• A:Answer It's rated for 330 pounds. If your under 300 you probably don't have to worry about damaging the scooter.

  Answered 2 years ago by MattCVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionso you really can't ride these in the winter

Asked 2 years ago by interested.

• A:Answer I think segway just doesn't want you to fall if there's an issue with slippery terrain.

  Answered 2 years ago by MattCVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan this be driven on gravel?

Asked 2 years ago by Anonymous.

• A:Answer Yes, I just did yesterday. It handles well too. But the looser the gravel or dirt/sand the worse off the scooter is. You want packed gravel, dirt or sand for best riding conditions. And you probably don’t want to ride for long distances on that type of ground.

  Answered 2 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you use this on gravel road and terrain?

Asked 2 years ago by Countrymom.

• A:Answer I have before but you have to very careful and hold on! You can slide around.

  Answered 2 years ago by ReviewVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionThe region in Hawaii cannot use its app. https://apps.apple.com/us/app/segway-ninebot/id1484302191 I cannot download the IOS app to activate the scooter, how can I use it?

Asked 2 years ago by IvanLee.

• A:Answer We apologize for the inconvenience this may cause you in having to contact technical support, but please contact support via email at technicalsupport@segway.com, via phone at 1-866-4SEGWAY or use the following link for the quickest response: https://webtocase.segway.com/webtocase/add Rest assured that our agents will be able to help you.

  Answered 2 years ago by Official Segway Support

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionthe handle got locked on left turn and my son fell down and got injured due to that. how to resolve this problem ?

Asked 2 years ago by Anonymous.

• A:Answer Consult a lawyer

  Answered 2 years ago by bikecommuterforyears

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwhats the maximum weight fir this scooter?

Asked 2 years ago by Anonymous.

• A:Answer 66-265 lbs (30-120 kg)

  Answered 2 years ago by IsabelGVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI got a f30 Segway and it quit going when you press the throttle and the speedometer stays at zero.

Asked 2 years ago by Anonymous.

• A:Answer May have to kick start it like a manual scooter

  Answered 2 years ago by BirthdaywatchgiftVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionAnd how much does for the seat

Asked 2 years ago by Anonymous.

• A:Answer 1. Not enough room for 2.

  Answered 2 years ago by BenjaminEVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)